Customer Service Manager

Laura Morton

**** ********** **

Zephyrhills, FL 33541

813-***-****

Objective

• Looking for a position in an organization where I can utilize my skills and

experience as a Social Worker, and where I can serve in a positive roll for society.

In addition, I would like a position where I am learning new skills that will

provide me new challenges in my field.

Personal Summary

• Seven years experience in the Social Service field

• Strong organizational, communication and interpersonal skills

• Excellent verbal and written communication skills

• Strong customer service skills

• Ability to coordinate and multi-task and complete deadlines in an autonomous

manner

Experience

• Worked as a Resource Coordinator and Social Service Specialist for Good

Shepherd Hospice Polk County, FL September 2008-October 2010

Work involved completing psychosocial assessments, conducting home and

facility visits, advocated and connected patients and families to needed resources,

provided anticipatory bereavement support and counseling, effectively supported

field and team staff through resources and community referrals. Participated in

networking with community agencies, communicated effectively with hospice

physicians, nurses, internal and external staff and agencies.

• Worked as a Children’s Case Manager for Harbor Behavioral Dade City, FL

April-July 2007

Work involved, home, school, court visits to assess, support, advocate and

monitor as a Targeted Case Manager. Participated in completing Service

Plans, and Case management Intake Assessments, effectively built rapport

with adolescent’s and families, internal and external staff.

• Worked as a Social Service Coordinator for the Child Abuse Council/Family

Start Program in Sulpher Springs, Tampa FL. February-April 2006

Work involved outreach with teen mothers providing prenatal and infant

nutrition support and resources, educated mother’s, family planning, parenting

techniques and breastfeeding.

Academic Background

• Bachelor Science Social Work ( 2004)

Saint Leo University St Leo, FL ( Cum Laude)

• Associate Science Degree Human Services ( 1987)

Pasco-Hernando Community College New Port Richey, FL

Computer Literacy

• Working knowledge of Microsoft applications, Word, Excel, Outlook

• Knowledge of Citrix applications

Achievements

• Gathered knowledge about problems in society

• Gained experience and skills to solve social problems and to apply

critical thinking when necessary.

Goals

• To empower and provide education to societal populations

• To gain knowledge and skills for personal and professional growth.

Why Should I be Selected

• Dedicated

• Motivated

• Experienced

• Empathetic

Reference

Furnished upon request

Contact this candidate