Customer Service Analyst

*** *. *** **, ** Box ***. Phone 970-***-****

E-mail ********@*********.***

New Castle, CO 81647

Francis E. Schuster

Objective To join with a company who could use an extremely experienced

manager/analyst

Employment 08/74-12/05 United States Postal Service – Total Service 31

years

Postmaster, Avon CO, 2 years

Postmaster, Hayden CO, 1 year

Supervisor, Customer Service positions in the following offices;

Grand Junction, CO, 1 year, Des Plaines, IL, 12 years, Mt. Prospect, IL, 6

years

Detail assignments/ Special Projects;

Address Management Specialist/Analyst, Denver, CO, 1.5 years

Customer Service Analyst, Headquarters POS ONE, 3 years

Financial Analyst, Headquarters POS ONE, 1 tear

Payroll Business Process Review, Headquarters Accounting, 1 year

Financial Analyst, Great Lakes Area Accounting, 0.5 year

Financial Analyst, Northern Illinois District Accounting, 2 years

Roving Officer In Charge: Geneva, IL, 6 months

Libertyville, IL, 6 months

Ingleside, IL, 2 years

Marengo, IL, 6 months

Originally started as a Letter Carrier, 9 years

Y2K Coordinator for the POS ONE Program

Systems Analyst for the DSIS Program for Delivery Offices

Budgets were up to 400,000 hours per year

Fleet sizes were up to 150 vehicles

Delivery area up 36,000 deliveries on 114 routes

Total responsibility for contracts and budgets in Postmaster/Officer in

Charge positions

One of the things that I especially enjoyed was when called upon as

Officer in Charge of the Postal Facilities listed above. It was quite

rewarding to come upon a situation that needed repair and to implement

those repairs in a timely and effective manner.

My time spent within special projects was rewarding for both the Postal

Service and myself. My education and experience were put to the test, as

most of the time, I was working on something that was new to the Postal

Service. This gave rise to new requirements that were to be established

as the service started to use the new programs. The effectiveness of the

new programs in Postal Accounting compliance issues was checked

throughout the entire process to maintain the standards of government

accounting and were found to be sound and were implemented system

wide. This was the most gratifying part of my career with the Postal

Service.

Education 09/74 to 06/90 DePaul University Chicago, IL

BS Commerce, (Accounting/Finance)

09/69 to 06/73 St. Viator High School

Arlington Heights, IL Diploma

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