Customer Service Maintenance

Mark Anthony Serrano

*** *. ****** *** **, Sacramento, CA 95814 916-***-****

************@*****.***

QUALIFICATIONS

. Proactive, detail-oriented and trustworthy professional.

. Adapt to changes in priorities, work assignments and other interruptions

that may impact pre-established courses of action for completing projects

and assignments. Dependable, work well with others, and committed team-

player.

. Able to understand written instructions/information to perform tasks

required for job.

. Able to use various hand tools (e.g., picks, hoes, rakes, hoses, flag

standard, cones, shovels) under various work/weather conditions to ensure

successful completion of work activities.

. Able to work in cold, climate controlled environment

. General Labor

. Bilingual - English/Spanish

PROFESSIONAL WORK EXPERIENCE

Production, Volt Workforce 03/2010 - 12/2010

705 Lake Ave Ste 695 Supervisor: Elizabeth Holguin

Pasadena, Ca 91101 626-***-****

. Performed hands on assembly work using various tools and equipment.

. Managed and assembled the electrical micro panels for distribution.

. Perform strenuous hand and mechanical labor following proper safety

procedures to ensure successful completion of work activities.

. Able to stand, walk or sit for long periods of time following proper

safety procedures.

Production, My Shape.com 01/2007 - 03/2010

210 W. Lexington Ave Supervisor: Sergio Barjas

Glendale, Ca 91203 818-***-****

. Filled orders for shipping.

. Providing customer service to meet the overall needs of the company and

customer satisfaction.

. Coordinated with upper level management quarterly inventory inspections.

. Over 10 years as a warehouse associate.

Warehouse Technician, Coby Electronics 04/2005 - 01/2007

East 233rd Street Supervisor: Ralph

Carson, CA 90745 310-***-****

Shipping and Receiving Clerk

Assisted management with the supervision of 17 assembly clerks

Conducted routine route loading.

Forklift trained, tested, certified and experienced.

Forklift Experience

. Electric pallet jack & Stand up forklift

. Receiving/Put-Away: Unload inbound shipments safely and move product to

storage locations. Efficiently stack and store the merchandise in the

appropriate areas.

. Quality: Ensure inbound and outbound shipments are accurate and free of

damage. Report quality variances.

. Order Picking: Pull and prepare product for shipment, ensuring that the

exact number and type of product is loaded and shipped. Perform picking

duties in an efficient manner that meets customer service standards.

. Loading: Efficiently move product from staging and/or storage areas into

rail cars or trailers.

. Equipment: Load, unload, move, stack, and stage product and materials

using a forklift, clamp truck, or other power equipment. Use radio

frequency equipment for picking, receiving, put away, and load functions,

as required. Maintain the facility's equipment and materials in a neat,

clean, and orderly fashion. On a daily basis, inspect and perform minor

maintenance on the forklift or other equipment. Operate all equipment in a

safe and efficient manner following prescribed work methods.

. Inventory: Keep appropriate records and reports to guarantee that tight

inventory control and security are maintained. Assist in physical

inventories. Ensure proper stock rotation.

. Safety, Sanitation, Security: Maintain a clean, neat, and orderly work

area. Assist in maintaining the security of the warehouse. Conduct

operations in a manner that promotes safety. Comply with OSHA and MSDS

Standards.

. Maintenance: Perform or assist in building, grounds, and equipment

maintenance as required.

Custodial Experience

. Clean and sanitize restrooms/bathrooms using established practices and

procedure.

. Clean, dust, and wipe furniture; sweep, mop, or vacuum floors;

empty/clean wastebaskets and trash containers; empty and clean ash

trays and cigarette urns; replace light bulbs; refill restroom

dispensers.

. Setup of facilities for meetings, classrooms, conferences, events, etc.

. Strip, clean, buff and apply floor sealer and floor finish to hard

surface floors, vacuum and shampoo carpets.

. Use and maintain assigned power equipment and hand tools; buffers, auto

scrubbers, extractors, high pressure washers, high speed buffers and

vacuums, brooms, mops, and squeegees for the cleaning and general

maintenance of floors, walls, carpets, furniture, etc.

. Follow instructions regarding the use of chemicals and supplies. Use as

directed.

. Wash accessible interior and exterior windows. Clean blinds. Launder

cleaning rags and dust mops.

Certificate and Training

Forklift Driver Certified ID # 1485275S Expires 06/01/2014

. American Red Cross CPR-Adult 03/19/11

. Upholstery, apprentice

References upon request

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