Customer Service Administrative Assistant

Marge Reiber

**** ***** ***** ******** ** ***** 970-***-****

*****.******@*****.***

Administrative Assistant

Proven history of excellent customer service and anticipating needs

Providing efficient, solution-oriented service

Skilled in problem solving in a timely manner

Detail oriented

Recognized for remaining calm in difficult customer situations and

resolving all issues and satisfying customers

Effective working independently or as a team member

Proficient in Microsoft Word, Microsoft Excel,

Microsoft Power Point, Microsoft Access, Microsoft Outlook,

Microsoft Publisher, HRIS (SBS, UltiPro)

Professional Experience

Loveland Reporter-Herald Loveland, CO 10+ years experience ending May

2011

Human Resource Coordinator/Administrative Assistant

Provided clerical support for the Administration Department by

writing correspondence, processing mail, ordering supplies, creating

and distributing meeting minutes and weekly and monthly reports,

event planning, researching customer inquires for accounts payable and

accounts receivable, liaison with vending and service repair companies,

initiated office supply cost reductions by up to 60%, reduced copier

costs by 15%

Managed reception area, including assigned back-up duties. Handled

multi- line phone and walk-in customers in a timely manner,

effectively directed customers to the correct department

Accurate data entry for payroll and employee records into the HRIS

System including new hire paperwork and pay/position changes

Entrusted to confidentially maintain personnel and benefit files

Human Resource functions including assisting and supporting

managers and assisting employees with questions on payroll, benefits and

other company policies

Gladly volunteered assistance for special projects.

Back-up duties for the accounting department

Marge Reiber, page 2 of 2-970-***-****

*****.******@*****.***

Loveland Reporter-Herald Loveland, CO 4 years experience

Lead Accounting Clerk and Business Office Clerk

Provided excellent customer service by accurately processing cash,

credit card and check purchases in a timely manner

Extremely conscientious of keeping accurate records when creating

and filing the daily bank deposit

Exceptional accuracy processing all payments for data entry

Researched all inquiries for accounts receivable

Education

Bachelor of Arts (B.A.), Hastings College, Hastings, NE

Course work in accounting and word processing, Central Community

College, Grand Island, NE

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