Manager Customer Service

Location:

Posted:

August 14, 2011

J uliA Russo

jul ******@***.***

professional experience:

****-**** * * ** tness Easton, PA

Operations manager

• Oversee daily operation of health club facili ty including customer service, main tenance and

babysitt ing staff

• Employee selection and t raining for all staff members. 16 direct reports

• Work one on one wi th Sales Manager to grow customer base. Customer base at 3600 when I

s tar ted and grew to 6400

• Customer billing and customer service. Handled customer inqui r ies from all over the count ry

1997 - 2008 7-Eleven, Inc. Willow Grove, PA

Field consultan t/dist r ict manager

• Oversee operation of 8 retail locations

• Full P&L accountabili ty for sales budget $11.5M wi th earnings of $3.6M

• Developed Monthly plans using Excel and Power point to develop w r i t ten monthly plans

• Developed Annual Budgets using Excel and Power Point

• Generated 5 consecutive years of double-digit sales increases

• Manager and employee t raining

•

1994 - 1997 Boston Market Easton, PA

General Manager

• Operated single restaurant

• Supervised 2 Assistant Managers

• Supervised 30-60 hourly employees

• 1995 designated new store opening manager. Developed new store opening t raining program

w hich was in t roduced company-wide in la te 1995

• Used formalized developmental plans for Assistant Managers and key hourly employees

• P&L accountabili ty : profi t, cost controls, payroll, main tenance

•

• 1991-1994 : GENERAL MANAGER, Taco Bell, Central NJ

• 1989-1991 : ASSISTANT MANAGER, Ma r r iott Travel Plazas, Central NJ

• 1986-1989 : ASSISTANT MANAGER, Popeyes Famous F r ied Chicken, Central, NJ

• 1985-1986 : COMPL IANCE ADM I N ISTRATOR, Dean Wit ter Reynolds, NYC

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Education

Juniata College Hunt ingdon, PA

1985

Bachelor of science Business Management