Customer Service Manager
Resume:
Ana I. Pompas
Miami, Fl 33129
*********@*******.***
Summary:
. Works well under pressure. Ability to handle multiple calls.
. Self-motivated and assertive. Team player.
. Customer service experience. Always trying to get customer
satisfaction.
. Computer literate - MIS major.
. Experience with Quickbooks, Microsoft Word, Outlook, Excell.
Database Software, Fedex Manager Software, POS2, etc.
. Bilingual: English and Spanish.
. Billing. Collections. Accounts receivable and payable.
. Handles international documentation well.
. Technical Support experience.
Miami Healthy Food 01/2011-6/2011
Position Held: Administrative Assistant.
. Implementation of all aspects of day to day operations.
. Accounts REC/PAY. Purchase orders. Bank reconciliations and billing.
. Communicated with customers and employees and addressed complaints.
. Reviewed files, records and other documents to respond to requests.
. Successfully obtained permits and documents with Public Offices.
. Managerial Support.
Telkus USA (4/2004-01/2010) .VOIP Communications Company.
Position Held: Office Manager.
. Calculated and billed charges to customers. Handled multiple calls.
. Daily Bookkeeping tasks.
. Problem solving skills on customer dissatisfaction or billing
complaints.
. Managed import/export documentation as well.
. Web site compliance verification.\
. Worked with ADP to process payroll.
. Technical Support.
Seekia LLC Managing Partner. The Corporation imported computer parts from
Asia and exported to South America and Europe. Later on, VOIP Gateways and
IP phones were added.
Education: Universidad Tecnologica Nacional de Cordoba (Argentina). M.I.S.
Barry University. Two years in Business Administration.
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