Customer Service Data Entry

Deborah L. Flake

St Paul MN *****

651-***-****

******.*****@*****.***

OBJECTIVE

A position associated with Office Assistant/Receptionist

SUMMARY OF QUALIFICATIONS

. Key resource person to internal and external customers

. Excellent/professional telephone skills

. Superior problem identification and resolution skills

. Substantial facilitation in general office practices inclusive of

typing, filing, record keeping, posting mail, data entry, faxing,

collating, labeling, and document scanning

Customer service skills include efficient determination of customer needs

and timely response

. Provide conscientious first-contact/primary contact image for

business's customers

Broad background in problem containment and resolution

. Proficiencies in Microsoft Word, Excel, Outlook and specialized

databases

. Consistently acknowledged for dedication and conscientiousness,

superior customer service, sales and relationship building/retention skills

Open and responsive to all demographics and age groups

. Strong time/task management, organizational, and prioritization

capabilities; focused and disciplined under pressure

. High degree of adaptability to different organizational environments

and changes in processes/procedures - able to absorb and integrate new

methods quickly

. Capacities to maintain confidential issues and sensitive

relationships

. Excellent problem solving and task/time management skills -

responsive, effective and efficient

. Empowered and productive as both an independent and team-based

worker

WORK HISTORY

Telephone Customer Service Representative

I.C. System, St Paul MN

2011

Triaged, responded to and forwarded incoming calls; resolved customer

concerns; coordinated customer payment plans; received payments

Records Management Clerk/Acting Deputy City Clerk

City of Desert Hot Springs, Desert Hot Springs CA

2005-2009

Advised and assisted customers to resolve complaints and issues; received

and forwarded communiqu s; maintained records and documents; scheduled and

confirmed executive travel arrangements and meetings; supported City Clerk

and municipal officials

Legal Advertising Clerk

The Desert Sun Publishing Company, Palm Springs CA

1996-2005

Data entry and documentation building; maintained and input legal

notifications; assisted customers with completing legal advertising;

received, filed and responded to all legal advertising billing inquiries

EDUCATION

Diploma Mounds View Senior High School, Mounds View MN

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