Assistant Vice President

KATHLEEN A. HENDRICKSON

**** *. ******* *****

Wilmington, DE 19808

Home Phone: 302-***-****

Work Phone: 302-***-****

E-Mail: *************@*******.***

OBJECTIVE

To obtain a full-time position where strong organizational skills,

attention to detail and the ability to multi-task are assets.

EDUCATION

Delaware Technical & Community College, Newark, Delaware. Associate

of Applied Sciences in Executive Office Administration. Honors graduate

1985. 3.6 GPA.

Padua Academy High School, Wilmington, Delaware. June 1983 graduate.

COMPETENCIES

Typing 80 wpm Microsoft Word Microsoft Access

Microsoft Excel Microsoft Visio

Microsoft PowerPoint Microsoft Outlook

EXPERIENCE

. MetLife (f/k/a American Life Insurance Company) June 2007 to

Present

Senior Support Assistant

Supported Chief Compliance Officer and Senior Attorney until December

2010. Currently support Assistant Vice Present, Compliance Training

Director, Senior Compliance Analyst and two Senior Consultants in the

International Compliance Department. Duties include: the creation and

maintenance of Excel spreadsheets using formulas and charts, the creation

of PowerPoint presentations using graphs and charts, the creation of

letters using Microsoft Word, the creation of organizational charts using

Microsoft Visio, taking minutes at weekly staff meetings, providing

technical assistance to Compliance group with Microsoft computer

programs, preparation of binders for Compliance policies and procedures,

and scheduling meetings and conference calls using Microsoft Outlook,

making domestic and international travel arrangements.

. Christiana Care Health Services June 2006 to June

2007

Administrative Assistant

Supported Manager and Associate in the Physician Relations Department for

the Medical-Dental staff. Duties included: coordinated and attended

forums for physician office staff, maintained two Excel databases

containing physician information, prepared PowerPoint presentations,

prepared minutes from meetings, created web forms for the department,

ordered supplies, prepared check requests, prepared travel expense forms

and purchase order requisitions, prepared welcome packets for new

physicians, opened mail and forwarded to the appropriate person, and

maintained calendars and scheduled meetings using Microsoft Outlook.

. MBNA America November 1995 to June 2005

Executive Secretary, Support Services Department

Supported the First Vice President, Executive Vice President and

department managers from February

2004 to June 2005. Duties included: maintained calendars and scheduled

meetings on Microsoft Outlook, answered phones for department, tracked

time away from work for managers, ordered supplies for department using

Oracle Purchasing system and Stapleslink, completed and submitted time

sheets for the department, updated and created Excel spreadsheets for the

department, served as the Division Compliance Officer for the Support

Services Division, assisted managers with fulfillment projects when

needed (i.e. put together welcome packets, labeled and stuffed envelopes

for mass mailings), and managed and supervised junior secretary -

assigned tasks, reviewed work, completed monthly incentive sheets and

performance reviews every six months.

Executive Secretary, MBNA Foundation

Supported the Chief Financial Officer, Vice President and department

managers of the Foundation Finance Department from January 2000 to

February 2004. Duties included: prepared letters using Microsoft Word,

created and maintained Excel spreadsheets using formulas, prepared

donation documents and input donation information into Microsoft Access,

ordered and kept track of office supplies and paid invoices through

Oracle Purchasing System, maintained calendars and scheduled meetings for

the department, answered phone calls and took messages for the

department, opened and handled all incoming mail, and completed and

submitted time sheets for the department.

Secretary, Administration Department

Supported the Vice President and the Senior Executive Assistant to the

Senior Vice Chairman in the Administration Department and supported the

Senior Vice Chairman in the Executive Assistant's absence from November

1995 to January 2000. Duties included: completed bi-monthly time

sheets, prepared and sent out mail merges using Microsoft Word, created

and maintained spreadsheets using Microsoft Excel, answered telephones,

assisted the Senior Executive Assistant with updating and maintaining the

Senior Vice Chairman's calendar, and filed and copied highly confidential

correspondence.

. Prickett, Jones, Elliott, Kristol & Schnee July 1990 to June

1995

Legal Secretary

Supported two attorneys in the Business Section. Duties included: typed

various real estate documents such as Agreements of Sale, Addendums and

loan documents, scheduled appointments with clients, typed and filed

litigation documents with the courts and scheduled depositions, typed

pleadings, subpoenas, notice of depositions and filed same with the

court, assisted with the preparation of Wills and Divorce Decrees,

answered telephones, transcribed correspondence using Dictaphone and

maintained filing system.

. UAW Legal Services Plan March 1985 to July 1990

Receptionist

Supported attorneys and managers of the department. Duties included:

answered phones, completed intake forms for new clients (GM and Chrysler

workers), set up files, updated files and contacted clients for any

additional information, prepared letters and legal documents for

attorneys and entered client information into computer database.

. Emily P. Bissell Hospital December 1984 to February

1985

Clerk Typist

Supported hospital staff on a part-time basis. Duties included: typing,

filing, and answering phones.

. Kelly Temporary Services February 1984 to November

1984

Secretary

Supported managers of different levels while working as a temp. Duties

included: typed letters,

transcribed correspondence using dictaphone, maintained filing systems,

answered telephones and used Xerox and IBM copier. Assignments included:

DuPont (Barley Mill, Glasgow, Chestnut Run, Concord Plaza and Downtown

Wilmington), Raskob Foundation, Mellon Bank, Gilbane Building Company and

Travel Horizons Unlimited Travel Agency.

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