Customer Service Sales

Sharese N. Brown

*** ******** ****** ***********, ** 30281 678-***-****

************@*******.***

Organized, prompt, detailed oriented, fast learning and dedicated

professional customer service representative. Currently seeking an entry-

level legal assistant position that will provide extensive experience in

coordination, planning and support of daily operational and administrative

functions.

CORE STRENGTHS

Problem Solving

Communications

Written Comprehension

Organization

Effectively Evaluating Information

Time Management

PROFESSIONAL EXPERIENCE

Sprint PCS, Technical Support Coordinator

Atlanta, GA 2010-present

Resolving internal customer calls for issues with handsets, PDA's and

internet connection cards. Educating customers on products and services

offered by sprint/nextel.

VERIZON WIRELESS, Business Support Center Coordinator/Technical Support

Coodinator

Atlanta, GA 2006-2010

Diagnose and resolve cellular technical issues

Troubleshoots and resolves issues surrounding all facets of provisioning:

billing, order status, pricing, delivery, and activations

Communicate complex and technical information clearly and concisely,

adjusting language and terminology to the needs of the customer (internal

and external) in a professional manner

Responsible for the creation, implementation and follow thorough of

incentive programs for coordinators' meeting monthly center and team goals.

KOHLS, Ad Set Supervisor

Douglasville, GA

2006-2007

Directed the workflow of twelve associates

Trained and oriented new associates on merchandising and use of radio

frequency hand held device

Provided constructive and timely feedback to employees performance

Performed performance evaluations for employees

MAXIMUS INC., Enrollment Counselor Atlanta, GA

2005-2006

Enrolled Medicaid and Peach Care for Kids members into a managed Health

care plan

Responded to program benefits and requirements through the TTY/TTD email

center

Exceeded enrollment goals and expectations for assigned region

Establishment Agent

Established financial and medical child support obligations, and ensured

these obligations were met

Corresponded by email, and letters to inquiries on case status

Applied active listening and negotiation skills to successfully diffuse

adverse situations

Prepared weekly abandonment court briefings for team and supervision

.

Battered Women's Shelter, Family Stability Specialist

Akron, OH 2001-

2002

Responsible for the safety and anonymity of survivors of domestic violence

Liaison for individuals unable to attend protection order hearings due to

various circumstances

Conducted at home visits to ensure that violators are adhering to terms and

conditions of protection orders

Supervised pre-screening of candidates for shelter placement and shelter

relocation

Delivered community presentations on the effects of domestic violence in

regards to children.

Lead weekly small group seminars on various topics in shelters, hospitals

and rehabilitation centers.

INTERNSHIPS

Child and Adolescent Psychiatry, Clerical/Research Assistant

Columbus, OH

2000

Ensured that patients were scheduled based on need and availability for

follow up appointments

Assisted lead psychiatrist in preparation and distribution of case study

surveys

Wexner Center for the Arts, Grants Researcher

Columbus, OH

1998-1999

Developed and fostered relationships with institutional funders

Arranged on site tours with funders and local schools to display art

programs

Supplied monthly reports to center director on staff progress in securing

new projects and funding

EDUCATION

Keller Graduate School M.B.A., Human Resource Management

Atlanta, GA 09

The Ohio State University B.A. Psychology Columbus, OH

01

PROFESSIONAL EXPERIENCE

VERIZON, Business Support Center Coordinator

Atlanta, GA 2006-present

Diagnose and resolve cellular technical issues

Troubleshoots and resolves issues surrounding all facets of provisioning:

billing, order status, pricing, delivery, and activations

Communicate complex and technical information clearly and concisely,

adjusting language and terminology to the needs of the customer (internal

and external) in a professional manner

KOHLS, Ad Set Supervisor

Douglasville, GA 2006-2007

Directed the workflow of twelve associates

Trained and oriented new associates on merchandising and use of radio

frequency hand held device

Provided constructive and timely feedback to employees performance

Performed performance evaluations for employees

MAXIMUS INC., Enrollment Counselor Atlanta, GA

2005-2006

Enrolled Medicaid and Peach Care for Kids members into a managed Health

care plan

Responded to program benefits and requirements through the TTY/TTD email

center

Exceeded enrollment goals and expectations for assigned region

Responsible for monitoring, and scheduling outbound calls for designated

teams.

Establishment Agent

Established financial and medical child support obligations, and ensured

these obligations were met

Corresponded by email, and letters to inquiries on case status

Applied active listening and negotiation skills to successfully diffuse

adverse situations

Prepared weekly abandonment court briefings for team and supervisor

Bath and Body Works, Sales Associate

Atlanta, GA 2003-2005

Provided product demonstration

Cross-trained to become an effective sales leader in home and body care

products

Bath and Body Works, Wrap Desk Coordinator Akron, OH

2001-2003

Inspired sales floor associates to exceed hourly target goals

Responsible for setting and assignment of visual merchandising and product

placement

Invoked creativity to increase average dollar sales during holidays

.

Battered Women's Shelter, Family Stability Specialist

Akron, OH 2001-2002

Responsible for the safety and anonymity of survivors of domestic violence

Liaison for individuals unable to attend protection order hearings due to

various circumstances

Conducted at home visits to ensure that violators are adhering to terms and

conditions of protection orders

Supervised pre-screening of candidates for shelter placement and shelter

relocation

Delivered community presentations on the effects of domestic violence in

regards to children.

Lead weekly small group seminars on various topics in shelters, hospitals

and rehabilitation centers.

INTERNSHIPS

Child and Adolescent Psychiatry, Clerical/Research Assistant Columbus, OH

2000

Ensured that patients were scheduled based on need and availability for

follow up appointments

Assisted lead psychiatrist in preparation and distribution of case study

surveys

Werner Center for the Arts, Grants Researcher Columbus, OH

1998-1999

Developed and fostered relationships with institutional funders

Arranged on site tours with funders and local schools to display art

programs

Supplied monthly reports to center director on staff progress in securing

new projects and funding

EDUCATION

Keller Graduate School M.B.A., Human Resource Management

Atlanta, GA 2009

The Ohio State University B.A. Psychology Columbus, OH 2001

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