Customer Service Manager
Resume:
Amanda K. O'Dell
***** ****** ******, *****, ** 68135
*******************@*****.***
Objective: A career where my skills in Marketing and Management can be
utilized.
Summary of qualifications:
. Triple Bachelors Business major
. Four diversified Associate degrees
. Over nine years experience in customer service
. Over three years experience in child care
. Strong work history in training new employees
. Experienced in managing small groups of workers
. Bar code certified
Education:
University of Nebraska at Omaha, BS degree December 2010
Major: Marketing
Major: Management
Major: Innovation and Entrepreneurship
Metropolitan Community College,
Major: Business Management, AA degree May 2009
Major: General Studies, AA degree May 2009
Major: Business, AA degree February 2008
Major: Liberal Arts, AA degree November 2006
Honor roll student/ Dean's list every quarter at UNO
Study abroad in Slovenia: February 2010-July 2010
Independent Cultural Study in Italy: December 2010-July 2011
Experience:
Omaha Country Club
Bartender, March 2006 - Present
. Trained and motivated new employees.
. Bartended main bar, banquets, and golf course, teaching me diverse
areas of the club.
. Developed enhanced systems for ordering and organizing the bar and its
products.
. Obtained extensive knowledge on fine wines, food, and catering.
Stokes Grill and Bar
A member of the wait staff, May 2007 -February 2010
. Participated in being a trainer for Stokes's new employees.
. Took the lead on catered functions and banquet parties.
. Increased knowledge on fine wines and the ordering system.
. Polished my teamwork skills.
T-Bones Grill House
A member of the wait staff, August 2006 - May 2007
. Trained and interviewed new employees for wait staff positions.
. Improved fine wine and food knowledge, while organizing and catering
banquet events.
. Helped design interior of building.
. Collaborated one-on-one with the owners to implement better systems.
RECOMMENDATION LETTER
Dear Madam/Sir,
I am writing this recommendation letter on behalf of a special request of Am
anda O'Dell for
the purposes of her enrolment in further educational process, as well as app
lication for a job position. It is a privilege, if this act will
help to the personal growth of one of my best
students in the last generation.
I met Amanda in the second semester of undergraduate studies in
school year 2009/10,
when she came to the Faculty of Economics of University of
Ljubljana as an exchange (Erasmus) student. At that time she
attended one of my courses, that is International
marketing course, where I had the opportunity to be acquainted with Amanda's
personality
and her work.
Amanda is creative, hardworking and reliable person. Although she is a great
team player,
she never hesitates to express her own opinion and share her experience in f
ront of the whole class. She has shown tremendous knowledge about
theoretical concepts in international
business and marketing, as well as the ability to apply the theory in order
to solve practical problems, which she demonstrated by correctly
solving two business cases for two
companies (Don Don, Vipp). Her confidence and self-
esteem led her to prepare one of the best international marketing
strategies for Procter & Gamble (P&G), a well known
multinational company. Moreover, she was an important integrative part of th
e team that
was faced by the question, how P&G could enter US market with Swiffer brand,
which she
answered in the international marketing course project and successfully pres
ented in front of the Slovenian management board. Her contribution
to the course and overall work
assessment was rewarded with the highest grade.
I can conclude that Amanda is a mature person, who does not fear to face any
business or
personal challenges. As she is eager to improve, she must continue with her
education, as
well as get an opportunity to prove herself in the international company. I
am certain that
one day Amanda will, because of her capabilities and knowledge, represent on
e of the key
employees in a successful international company or even accept the academic
challenge.
Yours faithfully,
Gregor Pfajfar, MSc
E-mail: ******.*******@**.***-**.**
Tel.: +386-*-****-***
Ljubljana, 4th of June, 2010
References
Amanda K. O'Dell
15804 Monroe St.
Omaha, NE 68135
Cell: 402-***-****
Email:*******************@*****.***
Mr. Raymond Hairston
Manager
Omaha Country Club
6900 Country Club Rd
Omaha, NE 68152
*********@*******.***
Mr. Kurt Krallman
General Manager
Stokes Bar and Grill
646 North114th St.
Omaha, NE 68154
*********@*******.***
Mrs. Valerie Saiz
Purchasing Agent/ Customer Service
Healthcare Information Systems
1365 S. 156th Court #103
Omaha, Nebraska 68130
*******@****-***.***
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