Customer Service Quality Assurance

OBJECTIVE

Seeking inNovation Center trainee position to utilize skills and

education while increasing my expertise

SKILLS

Personal: Customer Service, Self-Starter, Great communication skills,

Teamwork

Programming: Java, C#, HTML/CSS, Javascript, Oracle SQL, JavaServer

Pages, Servlets

Operating Systems: MAC OS X Snow Leopard, Windows XP/Vista/7, Ubuntu

Microsoft Office: Visio, PowerPoint, Word, Excel, Outlook

Databases/Servers: MS Access, Oracle, Java DB, GlashFish, SQL Server 2008

IDE/Tools: Eclipse, Visual Studio, Netbeans, Oracle Workshop, Dreamweaver

EDUCATION

Bachelor of Science in Computer Science (ABET accredited), July 2011

Kennesaw State University, Kennesaw, Georgia

EXPERIENCE

June 2011 to August 2011

Bank Intern, Information Technology Software Development

Federal Home Loan Bank of Atlanta

.Participate in design and implementation using the Agile software

development process

.Attend meetings with business units and quality assurance for sprint

planning and retrospectives

.Ensure that the Version One sprint tracking and Agile board are up-

to-date with stories and tasks

.Assist management with projects relating Sharepoint and Enterprise

Risk Management

.Study new methodologies, such as Spring Framework, Hibernate,

Patterns, and Apache Tomcat

.Coordinate community involvement activities for the twelve interns in

the summer program

January 2010 to March 2011

Student Assistant, Information Technology Services

Kennesaw State University

.Performed diagnosis and virus removal of campus computers and

student laptops

.Inspected issues for PC, MAC, Android, iPhone, iPad, iPod users

.Troubleshooted issues involving Net-ID enabled services for faculty

and staff

.Provided technical support for faculty, staff, and students by phone

and email

ACTIVITIES

January 2009 - June 2009, GA Southern COUR Paulson Student Research Award:

"Exploring extremal trees of chemical indices through algorithm design and

computer programming"

September 2007 - April 2008, Physics Department, Research Assistant:

Created a database to be presented at physics colloquiums from clinical

trials of pharmacological data

March 2005 - February 2007, America Read's Program, Literacy Specialist:

Mentored K-12 students with a focus towards education and literacy

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