Administrative Assistant Customer Service

Maureen L. Dzikowski

***** ** *** ***** ****

Jupiter, FL 33458

239-***-**** cell

*******@*******.***

Summary of Qualifications:

. 14 years proven experience as a first-rate Administrative Assistant.

. Demonstrated ability to build and maintain professional and profitable

client relationships.

. Productivity focused and detail oriented with a solid work ethic.

. Conscientious go-getter who is highly organized, dedicated, and

committed to professionalism.

. Effective prioritization, multi-tasking, and problem solving skills.

. Proficient user of Microsoft Office, QuickBooks, Account Scout, and

Pitney Bowes Mailing System.

Professional Experience:

2010 - 2011

Florida Weekly Newspaper, Palm Beach Gardens, FL -

www.FloridaWeekly.com

Sales & Marketing Assistant

. Helped launch the Palm Beach Gardens/Jupiter Florida Weekly Newspaper.

Assisted in securing over 600 key distribution locations along with

2000 subscriptions in less than 6 months.

. Organized sponsorship along with Florida Weekly presence at The Honda

Classic, The Palm Beach International Boat Show, ArtiGras Fine Art

Festival, Legacy Food & Wine Experience, and various expos. Planned

and executed the Florida Weekly Launch Party with over 300 guests in

attendance.

. Assisted in selling advertising and marketing for the newspaper.

Ordered ad insertions; assisted with ad material, page layout, and

invoicing. Updated company website advertisements and photos.

. Worked closely with clients, various agencies, and community

organizations to promote Florida Weekly.

. Researched and scheduled events for the Society and Networking photo

pages. Took photographs at various events and for news stories

published in the newspaper. Assisted with the production of the photo

pages.

1997 - 2010

Casino Getaways, Inc., Fort Myers, FL

Executive Administrative Assistant to the President

. Instrumental in increasing the annual Gross Revenue from $33,000 to

$1,000,000 beginning in 1997 through my ability to up sell products

and generate repeat and referral business.

. Key in expanding the client base from 5,000 to 35,000 over a span of

13 years by quickly establishing a rapport with customers and building

a loyal clientele.

. Arranged all groups and individual travel for clients with the

authority to comp based on their casino play. Coordinated over 300

client casino trips per month and represented Casino Getaways, Inc. on

casino junkets. Created client itineraries and managed rooming lists,

airplane manifests, limos, shows and restaurant reservations using

Junket Master Program.

. Managed President's business and personal calendars, organized travel

logistics, and provided assistance to the business operations of

Casino Getaways, Inc.

. Worked directly with casino and airline officials resolving client

issues, trip scheduling, and commissions due.

. Handled accounts payable/receivable, company payroll, and payroll

taxes.

. Provided customer service, filed, typed documents, performed data

entry, opened and distributed mail, handled Multi Line Phone System.

Education:

1995 Holt Senior High School Graduate, Holt, MI

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