Customer Service Manager

OBJECTIVE

Obtain a position in a medical office that will allow me to use my previous

experiences and hard work to benefit a company, while continuing to learn

and advance with the business.

EDUCATION

Portland State University, Portland, OR

Bachelor of Science in Human Resource Management, December 2008

SKILLS

Reliable and hard working

Honest, mature, and professional

Organizational, multi-tasking, and time management skills

Interpersonal skills

Communication skills

Ability to work alone or in team settings

PROFESSIONAL EXPERIENCE

Performance and Spine Chiropractic Center, LLC/Office Manager

May 2009-Dec 2010

Office manager and billing specialist for a chiropractic office.

Responsibilities included all administrative duties, preparation for

patient care, calling on insurance inquiries, and billing and collections

for all doctors.

. Organized and implemented an electronic billing system that

streamlines claim transmission and remittance

. Verified benefits and claim status with insurance companies

. Refuted claim denials with insurance companies

. Scheduled appointments and meetings for three doctors and one massage

therapist

. Notified doctors of schedule changes in timely manner

. Returned all calls and e-mails promptly

. Managed all patient files and records (hard and soft)

. Daily use of Microsoft Word and Excel

. Established and maintained relationships with patients

24Hour Fitness/Staff

August 2006-June 2009

Attendant for the kids club at a high occupancy Super Sport. Maintained

direct interaction with children aged 6mo-10yrs.

. Received CPR certification

. Facilitated activities for all age groups

. Organized and managed charts for all kids club attendees

. Provided welcoming and cordial customer service to all members

Contact this candidate