Management Training

JANICE M. ROSEMOND

**** * *********** *** • Round Rock, TX 78664

512-***-**** • *******@***.***

SUMMARY

Demonstrated ability to provide high level administrative support to senior management with

event coordination, project management, training, and organizational development.

Deliver comprehensive and creative resolutions to issues or obstacles in order to obtain team

goals and priorities within a timely manner.

Proven track record of accurately completing research, reporting, information management, and

complex business objectives within budget requirements.

Multi talented administrative professional with extensive experience in the coordination,

management, and support of daily operational functions for senior executives.

Strengths include excellent communication, organizational, and interpersonal skills.

Adaptable and flexible in changing and fast paced environments.

Specialist in developing and maintaining detailed procedural processes that reduce redundancy

to improve accuracy and efficiency.

Proficient in the advanced use of Microsoft Word, PowerPoint, Excel, Outlook, Access, and

Project. Other software used includes Visio, Adobe Acrobat Professional, Award Maker,

QuickBooks, and Tenant Pro.

PROFESSIONAL EXPERIENCE

E xecutive Assistant

Jet Group Management, Cedar Park, T

Provided administrative support to owner of small real estate

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and property management company in all day to day tasks like

appointment scheduling, correspondence preparation, calendar

management, and travel arrangements

Supervised and coached onsite property managers and

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corporate office personnel

Created, implemented, and analyzed property goals and

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marketing plans

Developed and implemented organizational strategies, policies,

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and practices

Managed day to day financial and administrative functions to

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include accounts receivable and payable processing for the

company and each investment group

Performed all human resources activities to include applicant

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screening, new hire orientation, employee benefit development,

and payroll management

Reconciled property financials and generated reports for each

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owner monthly

Set standards for tenant relations and assisted residents with

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everyday needs

Ensured compliance from all staff with all state and federal

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housing laws

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Training Coordinator

Triad Financial Corporation, North Richland Hills, TX

Managed all logistics and projects for the training department

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Handled all aspects of scheduling training classes, classrooms, and equipment

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Prepared training materials for all classes and PowerPoint presentations

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Designed and updated the department project plans

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Managed department budget planning and reporting

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Planned and coordinated team meetings including making all travel arrangements and

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processing of expense reports

Maintained performance reports for upper management

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Participated in the development and facilitation of the comprehensive new employee orientation

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Assisted in the creation of the leadership and management training curriculums

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Maintained confidential employee training records, course registrations, and course evaluation

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data

Managed online training programs

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Administrative Specialist May 2001 – June 2005

Texas Mutual Insurance Company, Dallas, TX

Coordinated underwriter requests regarding policyholder visits and managed consultant

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workload assignments

Compiled outstanding workflow reports and organized critical data for assignment list

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Performed critical review of policyholder account database to ensure data integrity

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Collected and organized statistical data using Excel and PowerPoint for an analysis of customer

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service

Reviewed and organized standard paperwork and completed account research for client

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appointments

Served as the department liaison between underwriters, policyholders, agents, and loss

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prevention consultants

E xecutive Administrative Assistant July 2000 April 2001

BNY Asset Solutions, Irving, TX

Assisted account managers with processing of loan payments received and new loan requests

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Communicated loan payment changes and schedules to customers

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Updated customer database and files with account changes

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Provided performance reports for senior management on completed objectives

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Desktop Publisher October 1999 June 2000

MARC Research, Irving, TX

Created presentations of marketing research results using PowerPoint and Excel

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Contributed to the design of specialty industry research analysis reports for a variety of

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industries

Worked closely with account team members to develop and enhance presentation designs

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Reviewed and created script proposals to be used during research studies

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Completed special projects as assigned

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Training Administrator March 1998 July 1999

Infusion Management Systems, Dallas, TX

Assisted with the strategic planning and implementation of the corporate university

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Planned and coordinated monthly training schedules for all classes

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Assisted with all stages of class development and delivery to include preparing innovative

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presentation materials and developing course catalog

Coordinated management training for managers of all levels

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Maintained employee education database and continuing education programs

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Distributed training information via company newsletter, intranet, and training promotions

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Selected external vendors to provide training for software skills and technical certifications

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Facilitated the launch of the company credit card program

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Developed written departmental process and procedures

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EDUCATION

Bachelor of Business Management

LeTourneau University, Bedford, TX

2002 (Summa Cum Laude)

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