Sales Customer Service

MARGO L. WALKER

**** *** ***. *, **. Petersburg, Florida 33710, Cell Phone: 727-***-****,

Email: **********@********.**.***

A history of top sales performance and experience in these key areas

-Sales Strategies- ( -Account Management- ( -Product Promotion- (

-Customer Relations-

New Product Introduction -/- Account Retention -/- New Business

Development -/- Competitive Analysis

~ Demonstrated success in the implementation of marketing techniques that

increase market share ~

____________________________________________________________________________

_______________________

Current Objective

. To secure a challenging position within an organization that will

benefit from my proven ability to generate new business, service and

develop existing accounts and increase revenues.

Qualifications Summary

An accomplished professional offering eight years sales and territory

management experience with a proven track record of results; professional

history includes vast knowledge of the food brokerage industry.

. Promoted and sold 60+ gift lines across the state of Michigan;

visited approximately 500 businesses in 2006 significantly expanding

the book of business and generating interest in unique product

categories.

. In former role responsible for two territories totaling 360 accounts

(C-stores) across 76 Southwestern Michigan cities; gained knowledge of

and experience in consumer relations, point-of-purchase advertising,

brand positioning, contract management, trend analysis, new product

launch, and communication strategies.

. Effective in increasing brand recognition in highly competitive

product categories, increasing revenues and market share; skilled in

store reset, creative display development, and utilization of space to

maximize product visibility; proficiencies in multi-tasking,

motivating sales teams, and developing rapport at all levels.

. Previous brokerage experience coupled with early customer

service/administrative experience demonstrates the ability to provide

sales support to field representatives, handle customer concerns,

overcome objections and identify customer needs, and manage a wide

range of administrative and management duties.

Profile / Strengths

Well versed in key account relations, to include Pepsico, Gatorade,

Tropicana, Ocean Spray, Hometown RX and Great Wolf Lodge; highly adaptive

to a variety of people and situations; ability to forge customer

partnerships.

. Well-developed computer, analytical and organizational skills;

reliable and loyal with a solid work ethic

. Proven effectiveness in increasing revenues for non-profit groups;

amiable and creative tradeshow representative.

. A person of keen judgment who senses the course of action, implements

and achieves.

Relevant Experience / Sales

Office Manager 2008-2011

. Apple Construction & Repair, Portage, Michigan

Manufacturers Representative, (400+ customers)

2006-2008

. Patti White & Company and gift items, Chicago, Illinois

Territory Sales Merchandiser, (350+ customers)

2002-2005

. Advantage Sales & Marketing, Southwestern Michigan territory

Administrative Sales Assistant, (35+ Manufactures Lines)

1994-1997

. Stark & Company, food brokerage, Grand Rapids, Michigan

Administrative Sales Assistant, (30+ Manufacturers Lines)

1992-1993

. Acme Food Brokerage, Grand Rapids, Michigan

Sales Highlights / Achievements

. 2006-2007: Increased the Michigan book of business 40% within one

year; winner of two sales contests

. 2006-2007: Organized efforts resulting in $10,000 worth of gift items

to benefit Hurricane Katrina survivors

. 2002-2005: Increased revenues and customer satisfaction ratings across

two low volume territories

. 2002-2005: Surpassed monthly target quotas in all product categories

(Gatorade, Tropicana, Ocean Spray)

. 2002-2005: Significantly improved brand positioning and product

visibility in about 70% of the stores

. 2002-2005: Improved customer satisfaction through increased account

visitation and needs identification

. 2002-2005 Achieved a 100% customer call rate: includes in-person

visitation and phone communication

Early Employment

Customer Service Representative

1988-1990

. J.A. White Distributing Company, Grand Rapids, Michigan

Administrative Assistant 1986-

1988

. All Parts, Inc., Grand Rapids, Michigan

Education / Training

A/A: Grand Rapids Community College, Grand Rapids, Michigan

Dale Carnegie Effective Speaking & Human Relations:

Outstanding Performance Award

Margo L. Walker

10626 Oakland Drive, Portage, Michigan 49024, Cell Phone: 269-***-****,

Email: ***********@*******.***

A history of top sales performance and experience in these key areas

-Sales Strategies- ( -Account Management- ( -Product Promotion- (

-Customer Relations-

New Product Introduction -/- Account Retention -/- New Business

Development -/- Competitive Analysis

~ Demonstrated success in the implementation of marketing techniques that

increase market share ~

____________________________________________________________________________

___________________

Re: Outside Sales Position :

The position, as specified, sounds like an excellent opportunity, and I

would appear to have the qualifications and experience you seek. I am a

seasoned sales professional with demonstrated effectiveness in generating

new business, developing existing accounts and improving customer service

levels. My resume is enclosed for your review.

I have successful experience in the areas noted in the letterhead. My

career exhibits a record of achievement and significant contributions. As

you review my resume, and specifically, the Summary and Highlights

sections, I am confident you will conclude that my accomplishments are wide

ranging. I am credited with substantial increases to overall sales volume

as a result of the fresh new market approaches and ideas that I have

implemented. My ability to provide outstanding service and support is well

documented. I have a reputation as an effective communicator who is

proficient in cultivating and maintaining customer relations and "closing

the deal."

The qualifications that I feel would benefit your organization the most are

these:

. Knowledge of strategies that increase revenues and customer satisfaction

- and improve the bottom line

. Proficient troubleshooter; skilled in analyzing needs, identifying

problems and creating practical solutions

. Proven ability to learn an industry and/or product line and exceed

corporate and personal sales objectives

. Effective manager of time and work activities; a self starter; highly

motivated toward goal achievement

Weighing the combination of these factors, I am confident I would quickly

be valued as a contributing and vital member of your team of sales

professionals. I would appreciate the opportunity to further discuss this

position with you and to mutually explore the contributions I could make to

your company.

In advance, thank you for your consideration and forthcoming response.

Sincerely,

Margo L. Walker

Enclosure: resume

Contact this candidate