Team Leader Management
Resume:
Ann Northrup
Ely, IA *****
********.**@*****.***
Highlights of Qualifications
• Management professional with proven history for developing and coaching effective
teams; achieved top level of satisfaction rating in results of Best Team Survey (360) for
2009 and 2010.
• Strong leadership skills with the ability to accept high levels of responsibility; functioned
as Lead on Duty during the absence of Executive, Fourth Quarter, 2009 (Holiday retail
season).
• Skilled at engaging and motivating team members to achieve common goals;
accomplished 360 accident-free days in overnight logistics team.
• Excellent communication and relationship management skills; initiated contact with
Distribution Center in DeKalb, IL, to clarify understanding and refine logistics process.
• Strong organizational and problem-solving skills with attention to detail; lead inventory
team for preparation in audit resulting in 0.57 on a goal of 0.61 and recognized for
commitment and follow through on process.
• Ability to recognize and develop emerging leaders; engage and prepare talented team
members with projects to enhance growth.
Education
Bachelor of Business Administration, Human Resource Management May 2011
Mount Mercy University, Cedar Rapids, IA
Professional Experience
All positions held at Super Target, 3400 Edgewood Rd, Cedar Rapids, IA
Senior Team Leader of Replenishment and Softlines May 2011-Present
• Monitor Team Leaders progress in setting adjacencies to company plan
• Review sales reports, guest survey scores, and payroll compliance
• Ensure Best Practices are followed to maintain a safe work environment
Team Leader Key Carrier of Logistics March 2009 to May 2011
• Identify staffing needs, interview and select applicants
• Train new team members and Team leaders for other stores
• Administer disciplinary action through coaching, documenting and terminating
team members
• Introduce process modifications to the team and get feedback on changes
• Motivate team through Fast, Fun, and Friendly activities-Team Building exercises
Team Leader of Guest Services March 2007 to March 2009
• Identify staffing needs, interview, select applicants, and schedule cashiers, photo
lab, guest services and Target Café work centers
• Train new team members and identify candidates as potential team trainers
• Administer disciplinary action through coaching, documenting and terminating
poor performers
• Support the guest service process in escalated incidents involving returns,
exchanges, and any other point of sale discrepancy
Team Leader of Softlines August 2006 to March 2007
• Identify staffing needs, interview and select applicants
• Managed apparel and accessories merchandise to company direction
• Monitored signing accuracy and added product to weekly sale promotion
• Train new team members
• Administer disciplinary action through coaching, documenting, and terminating
poor performers
Team Member Guest Services October 2000 to August 2006
Volunteer Activities
Habitat for Humanity, Relay for Life, United Way Campaign and Salvation Army
Thanksgiving Dinner
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