Customer Service Director

PETER M. JIMINEZ

***** *. ********** ******, #***

Huntington Beach, CA 92649

Phone: 773-***-****

E-mail: ************@*****.***

OBJECTIVE: Front Desk/Administrative Specialist

SKILLS/QUALLIFICATIONS:

Management Activity Director Program Coordination

Supervisory Skills Program Development Customer Service

Employee Hiring/Training Budget Management MS Word/Excel

PROFESSIONAL EXPERIENCE:

Central Nursing & Rehabilitation Center, Chicago, Illinois

Activity Director 2008 – 2011

Park Plaza Retirement Center, Chicago, Illinois

Activity Director 2003 - 2008

Kenwood of Lakeview, Chicago, Illinois

Activity Director 1998 - 2002

• Managed/Supervised department employees, and helped staff members achieve goals

• Responded effectively, efficiently, & competently to patients, staff, visitors, nurses, and physician

inquiries

• Developed and executed all resident programming

• Maintained financial records, invoices, and bookkeeping for the department

• Completed training and orientation of all new staff members

• Greeted and assessed all new patients, provided facility orientation

• Maintained M.D.S. forms and Care Plans assuring State compliance

• Facilitated resident committees

• Handled all staffing requirements for service departments

• Answered inquiries and resolved conflicts

• Developed resident newsletters, calendar for I/L and A/L utilized in the Marketing Department

• Cabinet member, Chaired Directors Planning Committee – Kenwood of Lakeview

• Food server in Food and Beverage Department - four months later promoted to

Dining Room Supervisor - later promoted to Activity Director – Kenwood of Lakeview

Professional Experience Prior to 1998:

Park Plaza Retirement Center - Activity Director

Weiss Hospital - Food and Beverage Manager/Coordinator

EDUCATION/TRAINING/CERTIFICATION:

Certified Dietetic Assistant, Harold Washington College

Clinical Internship at Northwestern Hospital, St. Anne's Hospital

Recertified in Food Service Management and Sanitation

CPR Certified, Heimlich Maneuver and Disaster Planning

Dementia Care Certification

Training and Experience in MDS 2.0 and 3.0

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