Customer Service Security

Dwayne Harvey

**** ******** ****, *******, ** ***70

571-***-****

******.******.***@*****.***

Objective: To obtain a career opportunity as a Security Site Supervisor,

that will utilize my expertise.

Summary of Qualifications:

. Multi-talented skill level and exemplary work ethic.

. Excellent communication and customer support skills.

. Proven record of flexibility and adaptability to any assignment or

position while thriving in deadline-oriented, high-pressure

situations.

. Skilled at recognizing areas of improvement and applying problem

solving techniques to develop and execute effective action plans.

. Knowledgeable in Microsoft Outlook, Lenel alarm system

. Excellent customer service and interpersonal skills.

. Security Camera Equipment

Professional Experience:

Walden Security

Arlington, VA

Supervisor

July 10 - June 11

. Trained and qualified to work assigned post. Understands the specific

and general post instructions for that assigned post. Has practical

knowledge of all additional and emergency post instructions that are

called for by the client.

. Manage, create, re-arrange Security Officers schedules

. Warns violators of rule infractions, such as loitering, smoking, or

carrying forbidden articles, and apprehends or expels persons engaging

in suspicious or criminal acts.

. Develop, conduct and participate in the "on-the-job" training of

Security Officers and monitor their performance

. Participate in the performance evaluation of team members Attend

organizing unit staff and team leader meetings

. Ensure that full and accurate reports are produced by the end of each

shift of all incidents and events that occurred during the shift

. Report all incidents, accidents or medical emergencies on daily manual

reports

. Supervise/attend all responses to alarms

. Prioritize and supervise the locking and patrol of the facility

. Supervise or conduct initial investigations/interview into assaults,

thefts, accidents injuries or property damage

. Provide facility protection to safeguard company assets

. Develop and maintain relationships with client, vendors and

contractors

. Meet federal and customer specified requirements for safeguarding

classified documents.

. Serve as a general security presence and visible deterrent to crime

and client rule infractions

. detect suspicious activities and watch for criminal acts or client

rule infractions at or near assigned post which may be a threat to the

property, client or employees on the site

. Respond to emergencies, such as medical and bomb threats; and to

alarms, such as fire and intrusion by following emergency response

proceedings

Dwayne Harvey Resume Continued

Allied Barton

Chantilly, VA

Supervisor

June

04 - June 10

. Supervise and coordinate the Security Officers to meet priority

requirements

. Manage, create, re-arrange Security Officers schedules

. Patrol facility or man post as instructed

. Develop, conduct and participate in the "on-the-job" training of

Security Officers and monitor their performance

. Participate in the performance evaluation of team members Attend

organizing unit staff and team leader meetings

. Ensure that full and accurate reports are produced by the end of each

shift of all incidents and events that occurred during the shift

. Report all incidents, accidents or medical emergencies on daily manual

reports

. Supervise/attend all responses to alarms

. Prioritize and supervise the locking and patrol of the facility

. Supervise or conduct initial investigations/interview into assaults,

thefts, accidents injuries or property damage

. Provide facility protection to safeguard company assets

. Develop and maintain relationships with client, vendors and

contractors

. Meet federal and customer specified requirements for safeguarding

classified documents.

. Serve as a general security presence and visible deterrent to crime

and client rule infractions

. detect suspicious activities and watch for criminal acts or client

rule infractions at or near assigned post which may be a threat to the

property, client or employees on the site

. Respond to emergencies, such as medical and bomb threats; and to

alarms, such as fire and intrusion by following emergency response

proceedings.

Securitas Security

Manassas, VA

Supervisor

June 03

- June 04

. Created, managed, activated, deactivated security photo badges for

vendors, employees and contractors

. Supervise and coordinate the Security Officers to meet priority

requirements

. Manage, create, re-arrange Security Officers schedules

. Patrol facility or man post as instructed

. Develop, conduct and participate in the "on-the-job" training of

Security Officers and monitor their performance

. Participate in the performance evaluation of team members Attend

organizing unit staff and team leader meetings

. Ensure that full and accurate reports are produced by the end of each

shift of all incidents and events that occurred during the shift

. Report all incidents, accidents or medical emergencies on daily manual

reports

. Supervise/attend all responses to alarms

. Supervised the locking and patrol of the facility

. Supervise or conduct initial investigations/interview into assaults,

thefts, accidents injuries or property damage

Education and Certifications

High School Diploma

Active Security License/Clearance

July 09 - Current

Contact this candidate