Customer Service Manager
Resume:
Permanent:
Grandview MO *****
Melinda L. Schneider BS CPhT
**********@*****.***
Education:
Northwest Missouri State University Maryville MO
Bachelor of Sciences: Dietetics June 2011.
Related Experience:
Community Nutrition Project
Duties Included: Applied for university funds and grants, developed and implemented
educational program for grade school children on proper nutrition and benefits of
physical activity, collected research data through surveys, analyzed information using
SPSS program
National Nutrition Month Awareness
Duties Included: Created visually appealing and informative handouts relating to good
nutritional habits, promoted awareness amongst college students through direct
interaction, collected research data through surveys
Adult Education Class
Duties Included: Formation, plan, and execution of an adult oriented class regarding
nutritional choices available in their working environment and living environment,
reserved location, created promotional fliers to increase attendance, collected research
data through surveys
Student Q&A Site
Duties Included: monitored online student nutrition questions and provided adequate
answers with resources
One-on-One Counseling Project
Duties Included: produced and implemented a formal one-on-one 40 minute counseling
session related to Vitamin K intake with the use of Coumadin
Chair for Gamma Alpha Lambda
Duties Included: Organized and led weekly meetings, organized and participated in
activities of philanthropies
Work Experience:
Bright Beginnings Day Care: Marshalltown IA June 2006 to July 2007
Duties Included: Maintained working class room environment, oversaw the care for
children ages 4 months to 10 years, created activities amongst classrooms, informed
parents of children’s behaviors, attended seminars to increase care techniques
Northwest Athletic Association: Maryville MO August 2008 to May 2011
Duties Included: created promotional media guides for current students, alumni and
prospective athletes, recorded game day statistics, wrote related articles
Northwest Chemistry Department: Maryville MO August 2009 to June 2011
Duties Included: Maintained lab conditions, overseeing students work, led individual
and group studies, assisted professors in grading and other various activities
Hy-Vee Pharmacy Technician: Maryville MO June 2008 to May 2011
Duties Included: Assisting in customer service, promoting customer care, interacting
with various insurance companies and medical physicians, assisting pharmacist in data
entry, inventory, filling and filing of prescriptions.
Hy-Vee Pharmacy Technician: Belton MO June 2011 - Current
Duties Included: Assisting in customer service, promoting customer care, interacting
with various insurance companies and medical physicians, assisting pharmacist in data
entry, inventory, filling and filing of prescriptions.
Other Experience:
Pharmacy Manager (disaster relief): Petit Gouve, Haiti February 25 2010 to March 1 2010
Duties Included: Maintained pharmacy conditions, stocked shelves, assisted doctors and
nurses in various procedures and triages, filled prescriptions, patient service
Orphanage Volunteer Work (disaster relief): Leogane, Haiti February 16 to February 21 2010
Duties Included: Assisted in removing rubble, supervised children, educated children in
basic life skills, provided medical attention when needed
Kitchen Manager (disaster relief): Port Au’ Prince Haiti February 21 to February 25 2010
Duties Included: Organized, prepared, and served food to a relief base for doctors and
nurses
Family and Child center Volunteer Work: 2008-2010
Duties Included: maintaining safe, secure and comfortable environment for women and
children, provided emotional support when requested
Team/Base leader: Joplin, MO May 22- June 3 2011 (disaster relief)
Duties Included: Leaded work teams, Managed locations of all responders, Prepared
meals for workers and victims, distributed and processed required paperwork/waivers
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