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Administrative Assistant Customer Service

Location:
Rice Lake, WI, 54868
Posted:
August 12, 2011

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Resume:

Kansas J. Romportl

**** **** ****** - **** ****, WI 54868

715-***-****

abgxwk@r.postjobfree.com

OBJECTIVE

Hard-working, motivated, and detail-oriented University of Wisconsin - Eau

Claire graduate seeking to obtain a position as a bilingual Spanish grant

writer at AppleOne.

EDUCATION

University of Wisconsin - Eau Claire; Eau Claire, WI

May 22, 2010

Bachelor of Arts, Spanish

Topical minor, Social Services

SCHOLARSHIPS AND AWARDS

The President's Volunteer Service Award, President Barak Obama

2011

Barbara J. Brenner-Tremble Memorial Scholarship, UW - Eau Claire

2008

Student Support Services Mentor Award, UW - Eau Claire

2006

Student Support Services Student-of-the-Year Award, UW - Eau Claire

2006

Student Support Services Scholarship, UW - Eau Claire

2005

Ryan Hoeft Memorial Scholarship, Rice Lake High School

2005

LANGUAGES SPOKEN

Primary Language: English

Secondary Language: Spanish

Able to speak, interpret, read, and write both languages interchangeably.

RELATED EXPERIENCE

Volunteer Marshfield Clinic AmeriCorps Member September 6,

2010- August 12, 2011

Barron, WI, and Barron County, WI

Assisted the Barron County Safe & Stable Families Coalition in working to

reduce teen substance abuse, to encourage the safety of teens, and to

promote stable and healthy families.

Assisted coworkers with technical difficulties and computer use in the

office. Used Microsoft Word, Office, Excel, and Publisher (also competent

in using Mac computers).

Organized and led the T.A.T.U. (Teens Against Tobacco Use) program for

(Mexican and Somali) youth ranging from 10-13 years old to discourage

future potential use of tobacco products. Created curriculum for T.A.T.U.

programming.

Led afterschool fitness classes for youth at Riverview Middle School and

Rice Lake Middle School at the Barron Area Community Center in Barron, WI,

and in Rice Lake, WI, respectively.

Interviewed Kinship clients of experiences with the Kinship program.

Helped with summer programming with the Boys & Girls' Clubs of Barron

County, including attendance, snack, and daily activities. Built and

maintained positive relationships with parents, students, and staff of the

Boys & Girls' Clubs to encourage future attendance.

Effectively communicated with (Hispanic) residents about services offered

by the county.

Assisted Barron County Police Departments in helping with a drug take-back

(sponsored by the Drug Enforcement Administration (DEA)) to promote safer

communities.

Translated for the Domestic Abuse Project, Restorative Justice, and Public

Health (see below).

Translator for the Barron County Restorative Justice Project

2010-2011 Translated materials for Monika Audette, Barron County

Restorative Justice; Barron County, WI

Translated Restorative Justice information forms to the Spanish language.

Translated victim-offender conferencing forms to the Spanish language.

Translator for the Barron County Domestic Abuse Project

2010-2011

Translated materials for Kristy Moran; Barron County Courthouse, Barron, WI

Translated domestic abuse pamphlet into Spanish to raise awareness among

the Hispanic community of domestic abuse, and to alert victims of available

resources for recovery.

Translated different documents pertaining to domestic abuse in the family

and in relationships.

Translator for Barron County Public Health

2010-2011 Translated materials for Michelle Jensen, Barron County

Courthouse, Barron, WI

Translated book into Spanish containing recipes for Hispanic residents in

Barron County.

Translated brochure into Spanish containing information and recommendations

for healthy meals and foods.

Volunteer Youth Group Leader, Pastor Brandon Willis

2010-2011

Red Cedar Community Church, Rice Lake, WI

Led students in promoting awareness of happenings around the world.

Helped students fundraise money to free a Cambodian sex-slave from bondage.

Led discussion groups with high-school-age youth.

Encouraged students of their self-worth, and encouraged positive behavior.

Formed and maintained friendships and alliances with attendees.

Customer Service Representative

2009-2010

Marketplace Foods, Rice Lake, WI

Assisted Hispanic customers by interpreting to adequately meet customer

needs.

Cashed checks for (Hispanic) customers and prepared money orders.

Communicated with different departments about products available upon

request.

Assisted (Hispanic) customers in returning items and making exchanges to

ensure customer satisfaction.

Computed amount of postage required for outgoing mail, based on weight and

classification.

Federal Work Study

Fall 2009

UW - Eau Claire

Professor Eva Santos-Phillips, Foreign Languages

Comprised vocabulary of interest for introductory level Spanish students.

Created PowerPoints consisting of vocabulary from specific chapters and

added graphics to aid in student comprehension of material presented.

UW-Eau Claire Service Learning

Spring 2006

Professor Justin Patchin, UWEC Criminal Justice

Worked with the Criminal Justice Department and the Hudson Police

Department to perform alcohol Compliance Checks at Hudson area alcohol

establishments.

Helped prepare and complete compliance check reporting documents for the

Hudson Police Department.

Administrative Assistant

2006, 2007, 2008, & 2009

Boys and Girls Clubs of Barron County, Rice Lake, WI

Worked as an Administrative Assistant, assisting the Executive Director.

Planned and executed a Spanish multicultural day at the Club, prepared a

Mexican meal and helped children make pi atas.

Accurately filed paperwork in subsequent departments.

Translated letters sent home to Hispanic parents.

INTERNATIONAL EXPERIENCE

Kinship of Rice Lake and Cameron

April 2011

Rice Lake, WI

Successfully interpreted simultaneously for a Kinship match meeting with

Hispanic family.

Translated documents for Kinship match meetings.

Translated forms used by Kinship to better serve the Hispanic community.

Contacted and collaborated with Hispanic residents to help them better

understand the Kinship process.

Effectively used the phone to call Hispanic families to address Kinship

needs/follow up on the Kinship match.

Hispanic Ministry; Red Cedar Community Church

2010-11

Rice Lake, WI

Taught English to Mexican residents.

Attended cultural events within the Hispanic community.

Merge Ministries; InterVarsity, UW-Eau Claire Spring

Breaks 2006, 2007, 2008 & 2009

Sabinas, Mexico

Served as a missionary and coordinated youth activities for four

consecutive trips.

Painted and helped with construction and renovation at two buildings: Luz

del Mundo and Nueva Jerusalen.

Prepared, organized, and led youth activities and events for youth ages 6-

18 years.

Lived within Mexican residences and experienced culture on a daily basis.

International Student Ministry; InterVarsity, UW-Eau Claire

2006-2010

Eau Claire, WI

Formed and maintained friendships with international students from around

the world to support their successful integration and acclimation to

college life in America.

Prepared food for and volunteered at International student dinners.

TRAINING AND ACCREDITATION

Human Trafficking Training

April 7th, 2011

Community Referral Agency, Inc; The Federal Bureau of Investigation

Milltown, WI; 7 hours

Intelligent, Conflict, De-Escalation & Defense Training

November 10, 2010

Donald Everhard

Barron, WI; 4 hours

*References readily available upon request.



Contact this candidate