Customer Service Engineer
Resume:
Ken J. Tiger
Phone: 623-***-****
Glendale,AZ,85302
E-mail: ***********@***.***
OBJECTIVE
An inventory control position where my knowledge of MRP principles,
procurement methods and cycle counting will result in higher inventory
turns, reduced inventory, and greater inventory accuracy.
SUMMARY
Progressive experience in all aspects of inventory control from receiving
to production planning. Team player with excellent written, oral and
interpersonal communication skills. Self starter who needs little or no
supervision to achieve job objectives. I am very computer literate and have
a near vertical learning curve. Areas of expertise include:
Inventory Control Material Planner
Shop Order Scheduling Bills of Material
SAP R/3,I-Buy,Rapid Response MS Office
software
PROFESSIONAL EXPERIENCE
Honeywell Aerospace Division, Phoenix, Arizona
2007-2008
Multinational Aviation Electronics Manufacturer, et al
Materials Scheduler
General duties include using my extensive materials knowledge in
identifying and entering into database incoming parts from multiple sources
such as vendors, completed work orders, engineers and various unsecured
storage locations as well as issuing out parts and tools to appropriate
personnel. Completed required procurement training for I-buy software and
procure parts as required. Designed layout of new stockroom and developed
move plan for facilities implementation. Verified existing stock counts and
locations and uploaded into new Maintenance Parts Bin software database.
Weekly updates of inventory are uploaded to shared software for inter-
department visibility. Further responsibilities include picking up items
ordered from receiving and delivering to requestors in department and
getting the required tools to metrology for calibration monthly.
Goodman Manufacturing, Houston,TX
2003-2007
HVAC & Furnace Manufacturer & Distributor
Customer Service Representative & Administrative Assistant
Main responsibility was fielding calls from customers in the field as well
as helping walk-in customers
determine their air conditioning system or parts needs. Also responsible
for daily business sales receipts as
well as incoming inventory receipts. General office duties include filing
of all shipping/receiving
paperwork, computer data entry. Inventory control functions involve cycle
counting, discrepancy
investigation & resolution.
Boeing Corp, Mesa, AZ
2001-2002 Multinational Weapons and Aircraft
Manufacturer
Production Coordinator
Duties included auditing wire harness kits for production and entering said
kits into the computer for tracking tags. Later moved to the panel shop
where auditing incoming kits, receiving completed assemblies into inventory
and moving said assemblies to shipping were my duties. I also maintained
low cost material levels needed by the floor. Further duties included
working in the quality control quarantine area which involved putting
incoming discrepant parts in location and processing outgoing parts to
their destination.
Osmonics, Phoenix, AZ
1994-2000
$200 million international manufacturer of fluid filtration and separation
equipment
Production Planner/Scheduler
1997-2000
Responsible for material requirement planning for three product lines
including large water purification machinery for which on time delivery was
crucial due to municipal start-ups, letter of credit issues and large
systems integration. Analyzed forecasts, reviewed lead times, requisitioned
parts and worked with purchasing to expedite late or long-lead parts.
Determined production capacity and opened production orders accordingly.
. Reduced inventory 25% by eliminating obsolete inventory,proposing
alternative material to engineers.
. Team leader for physical inventory as well as auditor and reconciliation
investigator.
. Maintained production schedule to ensure on-time delivery.
. Monitored sales backlog and communicated to customer service when
production was failing to achieve promised ship date.
. Expedited emergency orders when necessary.
. Coordinated with engineering on custom orders in regards to special
material requirements and facilitated implementation of engineer changes
to standard products.
. Requested and reviewed all drawings to insure bill of material matched
documentation.
. Streamlined Bills of Materials (BOM).
. Achieved 95% inventory accuracy through alternate units of measure, cycle
counting program and BOM accuracy.
. Implementation team member of SAP which involved cleaning data of old
system and entering data which could not be uploaded. Trouble shot errors
from data that was uploaded incorrectly.
. Decreased obsolete materials by 34%
. Proposed materials and bills of materials to be archived in separate
database.
. Implemented Just In Time inventory where applicable.
Receiver/Material Handler
1994-1997
Receiving duties performed included: Verified quantities receive matched
packing list and quantity ordered, entering data into computer, informing
purchasing of any discrepancies/damage and maintaining a return to vendor
log for same. Material handling involved placing material in correct
locations, creating bin locations in computer, pulling parts for customer
orders as well as for production builds and requisitioning bench stock for
production support.
. Supervised four operations employees.
. Trained all operation personnel.
. Designed and developed new stockroom.
. Assisted in movement of newly acquired company to facility.
. Identified common parts and rationalized duplicates.
Marriot Food Service, Tempe, AZ
1988-1992
International Hotel and Food Service Provider
Student Manager
. Supervised cafeteria staff of seven.
. Responsible for receiving and inventory.
. Filling in for all call-outs and payroll.
. Worked multiple positions during summer at Camps Tontozona, Geronimo and
R Bar C
Education
Arizona State University, Tempe Arizona 1987-1992
Military Service
U.S. Army 1983-1985
E-3-Honorable Discharge
Combat Engineer/Unit Armorer
101st Airborne Division/Air Assault, 326th Engineer Battalion
Army Certificate of Achievement
Air Assault Badge
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