Manager Sales
Resume:
Silvia del Castillo
Denver, CO 80202
Cellular: 904-***-****
*******@*******.***
DESCRIPTIVE JOB TITLE
Desire to apply extensive organizational and communicational proficiency;
the desired position will utilize strong leadership, analytical, and
interpersonal skills.
SUMMARY OF QUALIFICATIONS
. Project Management
. Inside and Outside Sales
. Client Service and Relations
. Inventory Management
. Six Sigma Yellow Belt
. Detailed Oriented
EDUCATION
. Graduated Summa Cum Laude with a Bachelor of Science in Psychology from
UNF
. Honorary Award recognition in The National Dean's List 2003/2004
. AA Degree Florida Community College at Jacksonville
EXPERIENCE
ista North America
July 2005 - August 2011
Client Services Manager
. Process product transactions and coordinate logistics pertaining to
maintenance with the Accounting Package
Software
. Ongoing support with the communities to ensure the success of the ista
utility billing program and the satisfaction of the clients.
. Main point of contact for the marketing and implementation of the ista
utility billing program for every community.
. Monthly analysis of main performance indicators of each property in order
to identify potential issues.
. Assist properties to increase their performance, by helping them in the
implementation of Internet services, move ins/move outs, late notices.
. Ensure client satisfaction by phone call as needed on a monthly basis to
discuss identified issues from the monthly analysis.
. Responsible for the quality of the set up of the property within the
system and the training of the community on-site staff.
. Interdepartmental coordination and training of the cancellation/ownership
changeover process.
. Assist Cash Management department by following up on pending invoices
from the clients.
. Review billing process as needed in order to guarantee correct billing
service.
. Communicate on a monthly basis with regional managers in order to ensure
client satisfaction at a corporate level.
. Interact with other departments to coordinate problem-solving issues with
clients.
Field Operations Coordinator
. Provide support to the Field Service Technicians performing duties in the
field.
. Schedule the Field Service Technician and Subcontractors for maintenance.
. Maintain maintenance performance requirements each quarter.
. Provide reports for various clients.
. Coordinate the notification letter process.
. Create proposals for maintenance and distribute them accordingly.
. Create and complete Master Work Orders in the Billing System.
. Work with subcontractors negotiating compensations and approving invoices
Outsourcing Solutions, Inc.
May 2003 - July 2005
Consumer Relations
. Provided customers with financial solutions for their delinquent accounts
. Managed customers' accounts with the use of collection computer systems
University of North Florida
2001-2003
Spanish Department Assistant
. Provided students with learning techniques on English grammar and Spanish
. Private training
GES (General Spanish Insurance)
1998-2000
Portfolio Manager, Madrid, Spain
. Worked with other insurance companies in marketing new products for the
clients
. Worked selling and marketing various company packages
. Managed Inventory for the company
. Made studies for potential marketing and sales using the database program
of the company
. Revised accounts and analyzed numbers for accuracy within policies.
. Helped the company's Accountant with financial decisions.
. Processed and filed claims with the department of Claims
. Assisted customers with questions about the different types of insurances
FCCJ (Florida Community College at Jacksonville)
1995-1998
Spanish and Computer Lab Assistant
. Assisted students with assignments for their Spanish classes.
. Assisted students with questions about the use of software.
. Installed computer software.
SKILLS
. Bilingual (Spanish-English)
. Microsoft Excel, Word, Power Point, Outlook, Microsoft Dynamics, Lotus
Notes and SPSS
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