Human Resource Resources

Lori Hedin, PHR

**** ** ***** . ******** ****, OK 73162

Home 405-***-**** . Cell 405-***-****

******@***.***

Executive Summary

Human Resource Executive with over 14 years of comprehensive human resource

experience in a variety of business sectors containing a high volume of

employees.

Expertise in:

Departmental Start-Up Training & Education Employment Law &

Policy Design & Performance Management Compliance

Administration Employee Relations Organizational Development

Compensation & Benefit Mediation & Advocacy

Design Safety & Employee Health

Recruitment & Retention Payroll & HRIS

Administration

Professional Experience

McBride Clinic, Inc. - OKC, OK

February 2003 - Present

Director of Human Resources

Developed strategic human resource practices and objectives within the

organization emphasizing employee empowerment, quality and productivity

standards, recruitment, retention, and ongoing training and educational

development, which supported over 600 employees at multiple locations.

. Developed and managed the human resource department which provided direct

support to over 600 employees at multiple locations, including 5 clinics

and 1 hospital

. Developed and implemented all corporate human resource policy and

procedures, handbooks, forms, etc., ensuring compliance with all state and

federal laws

. Responsible for the start up of new hospital including all recruitment,

policy development, compensation models, HRIS implementation, training,

etc.

. Created and implemented job descriptions and competencies for each

position within the organization

. Researched and developed all compensation and recognition programs

. Designed orientation, continuing education, and training programs

. Developed and administered all employee benefit plans (implementation of

self-insured health plan)

. Responsible for payroll administration; facilitated move to new online

system

. Implemented new time and attendance system for the organization

. Created online intranet access enabling employees to access resources at

their convenience

. Designed and implemented strategic plans for recruitment and retention

programs

. Developed new hire process and ensured employee health compliance

. Resolved employee grievances and facilitated employee counseling and

terminations

. Developed and implemented incentive and wellness programs

. Established and administered employee recognition and service award

programs

. Administered and developed performance management programs to ensure

effectiveness, compliance, and equity within the organization

. Handled all unemployment, workers compensation, and EEOC claims

. Managed human resource staff and day-today operations at each facility

TSG Incorporated - OKC, OK July

2000 - January 2003

Director of Human Resources

Developed Human Resource department from startup, which supported over 800

employees at multiple companies including hospitals, clinics, billing

offices, home health agencies, rehab/physical therapy staffing agencies,

assisted living facilities, and physician practice management.

. Solely developed and managed the human resource department which

supported 15 different companies within the organization

. Developed and implemented all corporate human resource policy and

procedures, handbooks, forms, etc., ensuring compliance with all state and

federal laws

. Facilitated and maintained JCAHO accreditation within hospital facilities

. Created and implemented job descriptions and competencies for all

positions with the company

. Managed human resource staff and day-today operations at each facility

. Implemented and developed all orientation, education, and training

programs

. Developed all compensation and retention programs

. Revised and administered all employee benefit plans (including a self-

insured health plan)

. Responsible for payroll administration (in-house)

. Succeeded in implementing new HRIS throughout entire organization

. Implemented strategic plans for recruitment and retention of employees

. Developed new hire process and ensured employee health compliance at each

facility

. Resolved personnel grievances and handled all employee counseling and

terminations

. Developed incentive and wellness programs

. Administered and developed performance management program to ensure

effectiveness, compliance, and equity within the organization

. Handled all unemployment, workers compensation, and EEOC claims

Manpower - OKC, OK January 1998

- July 2000

Staffing Specialist

Responsible for the supplemental staffing needs of Oklahoma City's top

corporations.

. Implemented strategic plans for recruitment and retention of employees

. Interviewed, tested, and trained potential candidates for customers

. Matched applicant skills to the company's needs in order to fill work

orders successfully

. Hired employees and coordinated the new hire process

. Developed new hire processes and assisted in employee health compliance

. Maintained all personnel records and ensured documents were entered into

the appropriate system

. Facilitated ISO-9000 accreditation within the organization

. Resolved personnel grievances and handled employee counseling and

terminations

. Assisted in the development of incentive and wellness programs

. Administered the performance management program

. Handled all unemployment and workers compensation claims

. Assisted in the administration of all employee benefit programs

. Administered customer billing

Dillards - OKC, OK February 1997 -

January 1998

Personnel Assistant

Assisted the Operations Manager for large retail store with the

administrative operations of the human resource department.

. Assisted with applicant screening; interviewing and testing of applicants

. Processed new hire paperwork

. Maintained all personnel records

. Ensured documents were entered into the appropriate HR system (payroll

and time keeping)

. Assisted in administering the performance management program

. Assisted with processing payroll and maintaining the time and attendance

system

. Assisted in administering benefit programs

. Created confidential memos, letters, and correspondence for Operations

Manager

Education

University of Oklahoma - Norman, OK

Bachelor of Arts Degree, Social Work

Certified Professional in Human Resources (PHR)

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