Customer Service Manager
Resume:
***************@*****.***
Amanda R. Jones
Wake Forest, North Carolina 27587
OBJECTIVE:
To obtain a position in which I am able to fully utilize my skills, enthusiasm and
experience; to enter a field in which there is ample growth potential and where individual
dedication and devotion are applauded and appreciated.
EDUCATION:
Riverside High School, Durham, North Carolina
(Graduated 2002)
WORK HISTORY:
Tutor Time Durham, North Carolina
08/10 Present
Teacher
Childrens Academy
03/08 07/10 Raleigh, North Carolina
Teacher
North State Bank Raleigh, North Carolina
10/06 04/2007As a teller supervisor I manage three tellers and am responsible for the
monthly performance reviews. Replenish the ATM machine and balance it weekly. Order
all cash for the bank, prepare shipments and all vault procedures. Monthly and quarterly
audits for the bank. Teller daily balancing and daily reports. Redeeming certificates of
deposits, teller transactions and running a teller window.
SunTrust Bank Youngsville, North Carolina
09/05 10/06
My duties as a teller one were as follows: process transactions, issue certified checks, issue
savings bonds, travelers checks, and process withdrawals. Order all branch supplies. Place
stop payments on checks. Capture bank cards with overdrawn accounts. Place check
orders. Refer customers to customer service representatives to further assist there banking
needs.
Stevenson’s Grocery and Grill Creedmoor, North Carolina
05/04 09/05
Hired as an assistant manager. Responsible for supervising employees, inventory,
completing daily reports and bank deposits, payroll responsibilities, communicated with
the public and customer via telephone and fax machine.
Ruby Tuesday Durham, North Carolina
04/03 05/04
Preformed duties of a three star trainer. Responsible for waiting tables, hostess duties,
interviewing and training new employees. Gained experience with staff problem solving.
SKILLS:
*Knowledge of management techniques including leadership styles, problem solving and
human resource development.
*Proven ability to serve customer and establish positive rapport.
*Demonstrates to be dependable and have a positive attitude.
*Trained in communication skills within organizations, as well as between employee and
management.
Demonstrates a high degree of patience, reliability and sensitivity to others.
References:
Available upon request.
Contact this candidate