Software Support
Resume:
Phil Kardys
Sunnyvale, CA
*********@***.***
OBJECTIVE:
Available immediately for a challenging position using my experience in IT
Desktop Support
EXPERIENCE SUMMARY:
. Successfully resolved thousands of software and hardware problem calls on-
site and via telephone, FAX, and e-mail. Install, upgrade and configure
systems with Windows 7, XP, 2000, NT, DOS, Windows 3.x, Windows 9x, MS
Office, Outlook, Project, and Internet Explorer. Perform workstation and
laptop moves, adds and changes as required. Perform workstation upgrades
and repairs. Configured hardware and software to simulate field problems in-
house. Responsible for final hardware and software QA of computer systems
prior to shipment to customers. Resolve issues in the field and provide
user support.
. Build and configure workstations and laptops for new employees. Add new
user accounts to Active Directory Domain. Create new user email accounts on
Exchange server. Establish remote access and
VPN for remote users. Join PC's to Network Domain. Install,
repair, maintain and upgrade existing workstations and laptops. Prepare for
and perform relocation and moves of hardware for users. Answer and resolve
helpdesk calls from users. Maintain spare parts inventory and update
company asset tracking. Update service tickets using Remedy, Clarify,
Vantive, Clientele, Footprints and Magic call tracking software. Screen
tickets and issues. HP Printer Certifications. Certified by HP to repair HP
laser printers.
. Troubleshoot Desktop problems (hardware, software, printing and
networking). Address/ resolve server issues as necessary. Configure new
computers and upgrade and repair existing laptops and PC's. Purchase/ order
spare parts as necessary. Configure workstations and laptops for new
employees and train new users on system operation. Diagnose and resolve
laptop connection issues for remote employees.
. Experienced with Remedy, Clarify, Vantive, Clientele, Footprints and
Magic call tracking software. Provide daily, weekly and month-end server
backups using Veritas Backup Exec software. Experienced in the creation of
Technical Support Bulletins, ECO's, and repair manuals. Configure
workstations and laptops for new hires. Schedule, manage and perform PC
repairs, data migrations and upgrades for existing employees. Troubleshoot
network printer issues and desktop and laptop connectivity issues.
. Establish and maintain e-mail addresses on Exchange, add new user
accounts to domain, join new workstations to domain, install third party
software. Act as administrator for McAfee Enterprise anti-virus software
package. Remove computer viruses. Experienced in the use of electronic test
equipment, and repair tools. Logistics experience (shipping and receiving)
and inventory company asset management.
ANCILLARY SKILLS:
Microsoft Office 2010/2007/2003/2000/97, Outlook, Project, Access,
Publisher, Exchange, Internet Explorer and Firefox. Experienced with
Clarify, Remedy, Vantive and Magic call tracking software. Server backup
using Veritas Backup Exec. Visio, AutoCAD, ACT, Ghost, Drive Copy,
Partition Magic, McAfee Enterprise Anti-Virus, Disk Keeper, Hyperion
Pillar, I-Pass Connect Dialer, Fiberlink Dialer, Intel Net Structure VPN
Client, Nortel VPN, SAP Basis, Adobe Acrobat, Oracle and Lotus Notes.
Phil Kardys
Sunnyvale, CA
*********@***.***
EXPERIENCE:
2010-Present Fluke Networks, Sunnyvale, CA
IT Support / Desktop Support
Order all company computer equipment using Ariba. Configure Dell Windows 7
and XP Laptops and Desktops for new users. Diagnose and troubleshoot
Windows 7 and XP, Office 2003, Office 2007 and Office 2010. Set up user
Outlook accounts. Respond to hardware and software service tickets.
Configure wireless and Cisco VPN. Provide imaging, setup, repair,
maintenance and upgrade of company desktops and laptops. Reconfigure and
redeploy laptops and desktops of departing employees. Contact 3rd party
vendors for printer, copier and FAX repairs. Maintain spare parts inventory
and order replacement parts.
2008- 2010 Consultant/ Independent Contractor doing short term
projects
PC User Support
Consultant doing short term projects while pursuing a long term temp or
permanent IT support position in a corporation. Provide repair and
maintenance of PC's and laptops for residential computer users.
2007- 2008 Lam Research, Fremont, CA
Deskside Support / IT Support
Respond to Clarify helpdesk tickets and respond to and repair IBM / Lenovo
notebooks and workstations within prescribed SLA. Configure new Laptops and
Workstations for recently hired employees. Maintain, upgrade and repair
existing laptops and workstations. Successfully resolve issues related to
Windows XP, MS Office, Internet Explorer, Outlook, Exchange, and third
party applications. Set up notebooks for wireless and resolve wireless
laptop connection issues for mobile users. Maintain spare parts inventory.
2004-2007 Sanmina SCI, Inc. San Jose, CA
Desktop Support / Helpdesk Support
Provide all aspects of HP and Dell computer setups using standardized
templates and images. This includes new installations, upgrades and
replacements. Evaluation and re-deployment of all used computer equipment
returned by departing employees. Responsible for repair, upgrade and
maintenance of all workstations, notebooks and peripheral equipment.
Configure IDE Hard Drives, NIC's, Wireless Access, and Nortel VPN. Setup
support for common protocols (TCP/IP) including support for laptop/
workstation connectivity. Setup and repair network printers. Perform daily,
weekly and monthly server backups using Veritas Backup. Logistics support
(shipping and receiving) and inventory management.
PROFESSIONAL CERTIFICATIONS/TRAINING:
A+ Certification from CompTIA
IBM Computer Repair / Maintenance / Programming-
U.S. Army Signal Command
Computer Science - Harvard University
Extension School
Toshiba and Hitachi Factory laptop repair certifications.
HP Certification. Authorized by HP to repair HP laser printers.
Electrical Engineering, PC Repair-
Mission College
Microcomputer PC hardware configuration/ repair/ upgrades-
DeAnza College
Windows Server 2003 Administration; 2003 Server Technical Support-
Foothill College
IBM PC Architecture and IBM PC Hardware Configuration-
IBM PC Institute
Supporting XP Users and Troubleshooting Windows XP -
Foothill College
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