Customer Service Supervisor

April L Swapshire

*** ****** ** ******** ******* 20747 • 314-***-**** • **************@*****.***

OBJECTIVE

EDUCATION

Lincoln University, Jefferson City, Mo December 2009

Minor: Public Relations/Speaking

FIELD EXPERIENCE

Government Intern, State Capitol Bldg., Rep Rochelle Walton-Gray, State Rep of 81 st district

Jefferson City, MO Jan03-May09

• Performed office responsibilities as assigned and work independently

• Maintained constituent communication on behalf of legislator

• Contributed to debates and speeches

• Presented information and respond to questions from legislators and the general public.

• Prepared reports, business correspondence, and procedural manuals.

Public Relations Intern and Staff Writer, JCTV, Dr. Don Govang, Chair of the Journalism Department

Jefferson City, MO June-Sep2007

• Structured and released performance tapes and excellent negotiation skills

• Planned and organized public events and council meetings

• Composed and performed personal scripts and performed project work plans

• Displayed effective problem solving, written, and oral communication skills

• Developed weekly news stories without missing a single deadline

• Responsible for reporting of all campus social activities

WORK EXPERIENCE

St. Louis Public School District, Supervisor, Danine Stewart

St. Louis Mo Jan 09-May11

• Classroom Teacher

• Hands on experience with small and large classes and within various age groups

• Creator of a stimulating learning environment to enhance students attention

• Integrated lessons into long-term curriculum plan to ensure continuity of education objectives.

• Great organizational, motivational, and leadership skills

Preferred Family Healthcare, Una Bennet, Head Supervisor

Jefferson City, MO July04-Feb08

• Rehabilitation Technician

• Assisted with counseling of substance abused youth

• Resolved issues/altercations when necessary

• Provided excellent counsel and social skills

• Handled a full range of personal information

• Conducted group interventions and one on one interviews

Convergys, Joyce Dunn- James, Floor Rep Supervisor

St. Louis, MO June02-Aug05

• Developed an extensive array of documentation

• Worked within a high volume call center environment

• Assisted customers with all issues and questions answered up to 65 calls a day

• Great customer service skills and handled inbound and outbound calls accurate

OTHER SKILLS

Proficient with the following: Microsoft Windows; Microsoft Word, Excel, Access, and PowerPoint; Internet Explorer and

Database Management, and presentation HTML/ Web Development, customer service skills, inbound and outbound calls

software Netscape Navigator; Word Perfect; Board of Health Certified to Substance Abuse and Alcohol Prevention; Can type

48wpm and 100kpm; CPR/First Aid Certified; Excellent written and verbal skills, project management skills and effective

problem solving ACTIVITIES AND HONORS

Staff Writer for Lincoln University Clarion Newspaper- interviewed performed, contributed articles weekly

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