Customer Service Manager

KRISTINE ROBBINS

**** * ******** *** *** D, Tampa, FL 33603

Professional Summary 941-***-**** ***********@***.***

Enthusiastic decisive manager and dedicated team player with high integrity, strong work ethic and great

leadership skills with broad-based background in highly competitive and dynamic organizations.

Areas of Expertise

●

Management & Administration ● Recruitment/Staffing

● Negotiation Techniques ● Training and Development

● Interdepartmental Coordination ● Certified in Microsoft Office

● Account Management ● Ability to manage a budget

● Procedure Development ● Business recovery

● Time and Action planning ● Operation analysis

● Program Coordination ● Project Management

● Crisis Prevention ● Plan O Grams & Blueprints

● Customer/Client/Employee Relations and ● Creative Problem Solving

Retention ● Sales support

Work Experience

Project Crew Coordinator

2007 – 2010

Prism Retail Services

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals

and quality and adherence to deadlines.

Monitored, motivated, and trained various staff to complete projects to corporate specs and within budget

requirements. Ability to create and or follow timing and action plans, blueprints, and planograms.

Assistant Project Crew Coordinator

2006 – 2007

SPAR Group Inc.

Assisted in the coordination of projects and served as primary liaison between client and multiple internal groups

to ensure clarity of goals and quality and adherence to deadlines.

Managed and monitored the progress of in store staff to meet budget requirements

Owner/Producer/Performer

2002 – 2004

PS Entertainment

Creating and maintaining web presence, posters and promos. Maintaining fan databases and creating

promotional items for local talent. Promotion, advertising, photography and many other things to assist in the

advancement of musical groups and events in the area

Restaurant / Lounge Manager

2004 - 2006

The Doghouse

Created an excellent environment for staff and customers through proper management, motivation and improved

customer service. Implemented a reward and consequence system and with proper scheduling we were able to break

every sales record in the history of the establishment.

Bartender/Entertainment Manager

2003 – 2004

Butera Enterprises

Increased sales and customer retention without risk during shifts, worked in conjunction with vendors to create

enlightening environments with proper advertising and promotions. Attended and participated in events on behalf of

the company to show community support and involvement. Responsible for scheduling and implementing

entertainment for various events including the daily entertainment to create retention of patrons and return customers

Office Manager

2000-2002

Otis Spunkmeyer

Spearheaded Customer Service and Retention programs Administered general office operations. Increased sales by

$84,000 annually by opening over 175 new accounts Created special programs with state and nationwide prospects.

Corporate Treasurer/General Manager/Technical Support

1996 – 2000

USB Merchant Services/Universal Savings Bank

Created and implemented policy and procedure manuals. By reducing staff requirements through the utilization of

unique training skills and creating maximum productivity I was able to create a cost effective and efficient system for

sales, marketing and technical support. Increased Customer Retention by personally directing and resolving issues

Managed daily operations in a high activity environment. Developed and modified vendor relations to reduce operation

costs and increase profits. Created and provided all tracking reports for both Sales and Marketing Departments. Directly

managed Marketing and offered sales support.

Marketing Manager/Consultant

1994 – 1996

Southeast Management Services Inc.

Assigned marketing duties and evaluated work performances. Developed and implemented an incentive awards

program to motivate, recognize and reward employees which enhanced team building and increased productivity. As

a Consultant, I worked with the retained customer base to establish a marketing plan that would efficiently benefit

their expectations and goals. Evaluated and adjusted employee placement which maximized individual customer

service and retention

Education

Associate of Arts - 1988

BSBA - 1992

State College of Florida – Current

Associations

2010 – 2011

Legislative Advisor - DAVA

2011 – 2012

Senior Vice Commander - DAVA

Keywords

Account management, BA Business Administration, business development, project management, product

development. Client Relations, Computer literate, Creative problem solving, Customer Service and Satisfaction

Microsoft Office Certification, Customer Service Certified

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