Customer Service Manager
Resume:
Christina S. Campos
Houston, TX *7093
Cell: 832-***-****
************@***.***
Summary of Qualifications
Team Player, Motivating Others, Customer Service, Bilingual
(Spanish), Self Motivated, Professional, Data Entry,
Organized, Good working with numbers, Fast Learner, Good
Communicator, Sincere, Dedicated, Punctual, work with
Microsoft word, Microsoft power point, Microsoft excel,
Microsoft Outlook, QuickBooks, invoices, billing, receipts,
multi-line phones, counting money, work with credit and debit.
Work History
Jun 13, Ponce's Services Inc. - Houston, Texas
2011 - Jul Office Clerk
15, 2011 Answer phones, Organize files, Data entry, bill customers
using QuickBooks Online, Make invoices, Dispatch the truck
drivers, make schedules, prepare drivers maps of routes, input
orders in Microsoft Excel and Microsoft Word.
Aug 04, Sicily's Pizza and Pasta - Houston, Texas
2008 - Nov Cashier
15, 2010 Waitress, clean, organize, answer phones, receptionist duties,
stock items, delivery, count and handle money, trained to be a
manager, handled customers, make hourly schedules for
employees, take inventory, and bank deposits for the
restaurant, open and close restaurant.
Sep 23, La Grande Margarita - Houston, Texas
2007 - Jun Hostess
30, 2008 Waitress, greet and seat the customers, I took orders and
handled money, hostess, answer phones, and cleaning.
Education
Aug 2010 - Lone Star College - Houston, Texas
May 2011 Education Level: 1 year college
Aug 2006 - Cypress Ridge High School - Houston, Texas
Jun 2010 Education Level: High School Diploma
Graduated: Yes
Occupational Experience
Cashiers ( 2 yrs 0 mos )
Tellers ( 2 yrs 0 mos )
1. Balances currency, coin, and checks in cash drawer at end
of shift and calculates daily transactions.
1 to 2 years
2. Enters customers' transactions into computer to record
transactions and issues computer-generated receipts.
1 to 2 years
3. Examines coupons and bills presented for payment to verify
issue, payment date, and amount due.
1 to 2 years
Customer Service Representatives ( 2 yrs 0 mos )
Receptionists and Information Clerks ( 2 yrs 0 mos )
1. Analyzes data to determine answer to customer or public
inquiry.
1 to 2 years
2. Answers telephone to schedule future appointments, provide
information, or forward call.
1 to 2 years
3. Collects and distributes messages for employees of
organization.
1 to 2 years
4. Files and maintains records.
1 to 2 years
5. Greets persons entering establishment, determines nature
and purpose of visit, and directs visitor to specific
destination, or answers questions and provides information.
1 to 2 years
6. Hears and resolves complaints from customers and public.
1 to 2 years
7. Monitors facility to ensure compliance with regulations.
1 to 2 years
8. Operates telephone switchboard to receive incoming calls.
1 to 2 years
9. Performs duties such as taking care of plants and
straightening magazines to maintain lobby or reception area.
1 to 2 years
10. Receives payment and records receipts for services.
1 to 2 years
11. Records, compiles, enters, and retrieves information, by
hand or using computer.
1 to 2 years
12. Transmits information or documents to customer, using
computer, mail, or facsimile.
1 to 2 years
Office and Administrative Support Workers, All Other ( 2 yrs
0 mos )
Computer Skills
Typing Speed: 40 Words Per Minute
. Accounting Software (Peachtree, QuickBooks, etc)
. Database Software (Oracle, Access, etc)
. Data Entry Terminal (PDT, Mainframe Terminal, etc)
. EMail Software (Outlook, Thunderbird, etc)
. Graphics or Drawing Software (Photoshop, etc)
. Internet Browser (Internet Explorer, Firefox, etc)
. Peripheral Devices (Scanners, Printers, Fax, etc)
. Personal Computers
. Presentation Software (PowerPoint, Flash, etc)
. Spreadsheet Software (Calc, Excel, etc)
. Word Processing Software (Word, WordPerfect, etc)
Language Skills
English - Excellent ( Read, Write, Speak)
Spanish - Excellent ( Read, Speak)
Driver's License
Class C - Standard Driver's License
References
Mary Abbasi
Manager
Sicily Pizza and Pasta
Rose Rhoton
General Manager
Staff On Site
****.******@***********.***
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