Manager Customer Service

Nicholas B. Jossem

** ********** **

Norwalk, CT 06850

*********@*******.*** 203-***-****

Professional Objective: To obtain a position as a fire marshal,

firefighter or emergency manager

Insurance Appraiser - Castle Inspection Service

March 2006 - Present

Independent contractor to Castle Inspections service

Responsible for contacting clients and setting appointments

Surveying the homes and sketching to come up with a replacement cost

value

Writing reports about the client's home and how they are constructed

and materials used.

High Value Residential Insurance Appraiser - Cornerstone Appraisals

Oct 2007 - March 2010

Independent contractor to Cornerstone Appraisals

Responsible for contacting clients and setting appointments

Surveying the homes and sketching to come up with a replacement cost

value

Writing reports about the client's home and how they are constructed

and materials used

Owner/Manager - Skybox Caf , Fairfield, CT

Feb 2000 - Dec 2008

General partner/owner in an established bar/caf business

Responsible for employment functions including: hiring, training and

back office management

Receive, reconcile and post cash and credit card transactions

Book entertainment directly or through entertainment managers

Office Manager - Charles Rio Agency, State Farm Ins. Ridgefield, CT

Nov 2003 - Jan 2004

Hired to organize and maintain all office functions, answer phones,

ordering materials, customer service

Work with customers on questions regarding their insurance policies

Did cold calling to possible clients off of list approved by State

Farm Ins.

Sales Manager - Avrick Furniture, South Norwalk

Aug 2001 - Nov 2005

Continuously exceed target as retail sales associate

Implemented a pricing effort and profit plan that allows for better

tracking for commission

Co-led effort to create and launch web page to enhance advertising

General Manager/Bartender - Amberjacks Coastal Grille

May 1997 - July 2000

Purchased all dry goods and alcoholic beverages, and managed inventory

Handled all cash and credit card transactions and aligned with weekly

reporting

Reconciled payroll and distributed checks on weekly basis

Assisted owner in employment and scheduling functions

Fire Alarm Inspector - Simplex Corporation, Milford, CT

1998 - 2000 Inspected commercial fire alarm systems

including all aspects of the system: control panels, smoke/heat

detectors, pull stations, strobes and

sprinkler systems

Performed minor repairs to all systems including replacing detectors,

strobes and pull stations

Public/ Fire Safety Officer/ Asst. Supervisor - Sacred Heart

University 1997 - 1998

Hired as public safety officer and promote to Asst. Supervisor within

8 months

Supervised public safety officers: performed routine patrols,

responded to emergencies and provided general enforcement of

university regulations, with report writing, dispatching and motor

vehicle stops

Also given responsibilities of maintaining fire alarm systems and

inspections with town fire marshal.

EDUCATION

University of New Haven, West Haven, CT - May 1995

Bachelor of Science, Arson Investigation

Minor in Criminal Justice

COMMUNITY ACTIVITIES

Volunteer Firefighter - Turn of River Fire Dept. 1989 - Present

Lieutenant - 5/2008 to Present

Board of Trustees Member - 5/2008 to Present

Public Relations Officer - 2/2009 to Present

Assistant Treasurer - 5/2008 to Present

Deputy Fire Marshal - 6/2010 to Present

Volunteer Firefighter - Southport Fire Dept 2000 - 2005

Volunteer Firefighter - North Branford Fire Dept. 1993 - 1996

STATE CERTIFICATIONS

New Hampshire Firefighter 1 Certified

Connecticut Firefighter 2 Certified

Connecticut Medical Response Technician Certified

Connecticut Fire Marshal Certificate

Connecticut Fire Investigator Certificate

Connecticut Fire Safety Code Inspector

CERTIFICATE OF ACHIEVMENT

All Courses are through the Emergence Management Institute

National Incident Management System (NIMS) an Introduction

National Response Plan (NRP) an Introduction

An Introduction to Hazardous Materials

National Response Framework, An Introduction

Introduction to the Public Assistance Process

Principles of Emergency Management

Emergency Program Manager, An Orientation To The Position

Disaster Basics

Emergency Planning

AWARDS

Certificate of Merit - CPR Save - 1995

Katrina Didion Award - 1996 (Trench Rescue)

Emergency Medical Citation - 2009

Chiefs Citation - 2010

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