Sales Customer Service

Lawrence Kwangu Kiely

***** *. ******* ***. ***.*17, Denver CO, 80247

443-***-**** *******@*****.***

EDUCATION

Salisbury University Salisbury, MD

Bachelor of Arts in Communications May 2011

Minor in Marketing, Management, and Business Administration

. MAJOR GPA: 3.0/ 4.0

. Minor GPA: 3.2/ 4.0

. Excelled at full-time job working 40+ hours per week while attending

college full time

ACCOMPLISHMENTS

. 2011 National Collegiate Sales Competition (NCSC) contestant -

representing Salisbury University

. Salisbury University Bernstein Business Plan Competition contestant

. Top employee list multiple times at different companies due to extreme

hard work, dedication, and sales skills

. Member of BSAP (Black Student Achievement Program)- national honor

society

WORK & LEADERSHIP EXPERIENCE

Communications Electronics- Account Manager/Assistant Manager, AT&T

Aug. 2009 - May 2011 / Ocean City, MD

. Responsible for managing operations, planning, organizing, directing and

providing team leadership to achieve the division's short-term and long-

term business development objectives

. Client & Project Experience:

o Market Research

. Led team to discover what factors would lead clients to switch

providers, resulting in higher sales, increased revenue and a 10%

increase in local coverage.

o Client Research & Promotions Campaign

. Analyzed and compiled data on Salisbury community dropped/failed

calls; concluding that key factor was signal strength.

Vector Marketing- Sales Representative, CUTCO May 2008 - Jun. 2010 /

Salisbury, MD

. Established small business as independent rep. selling kitchen knives and

other products

. Set goals and implemented basic business plan to establish and organize

sales structure

. Used communication methods, presentation skills to inform, and close

sales, leading to increased revenue

. Developed strategy for marketing to new prospective clients, promoting

brand; resulting in increased contacts and sales

Verizon- Consultant May 2008 - Sept. 2008 / Salisbury, MD

. Exceeded corporate requirements and sales objectives by identifying

customer needs, recommending products and selling additional

. Discussed, investigated, and resolved customer disputes, complaints and

inquires, while interacting with other departments as needed

. Won multiple sales contests and promotions

Intern- Catholic Relief Services Jun. 2007 - Aug. 2007 / Baltimore, MD

. Completed administrative tasks for Program Quality Department of large

non-profit organization.

. Analyzed options available for improvement and recommended plan based on

time and resource considerations; implementation led to improved program

operations

. Participated in department meetings to help organize fund raising events

and promotions

SKILLS & INTERESTS

Skills: Computer applications, interpersonal communication, persuasive

public speaking, organization, adaptive sales techniques, customer service,

listening, writing, problem solving, synthesizing information, analyzing

data

Qualities: Team player, strong work ethic, fast learner, creative,

determined, goal-driven, take initiative, honest, dependable

Activities: Volunteered and Supreme Sports summer basketball camp, played

Intramural Basketball at Salisbury University

Interests: Being successful, while giving back to the community, and making

a difference in the lives of others

Contact this candidate