Customer Service Medical

Debrina S. Cummings

**** ******* **, *** #**, Washington DC, 20002 ***********@*****.***

Cell 202-***-****

Objective My objective is to obtain a position in the medical field utilizing my computer skills, medical knowledge,

and organizational abilities, while demonstrating quality communication skills with patients,

colleagues and physicians.

Working knowledge with electronic health record System,

Effective oral and written •

Skills •

Touchworks,Centricity EMR

communication

Ability to deal effectively and professionally with a variety of

Ability to organize and prioritize •

•

different individuals

assignments

Interpersonal communicating and customer service and

Computerized scheduling and •

•

telephone etiquette

registration, IDX Scheduling

Ability to perform in high pressure environment

Working Knowledge of IDX/GE •

•

Centricity System Knowledge of medical terminology

•

2011 to Present

Patient Registration Associate/Department of Dermatology Georgetown

Experience

University Hospital, Washington, DC

Provides assistance to patients, coordinating all the functions and activities related to

patient access including, but not limited to: front end customer service, accurate and

complete patient registration in the approved organization electronic scheduling and

billing systems, appointment scheduling, insurance verification, accurate Time of

Service (TOS) payment processing, and the balancing of all TOS payments using the

approved organization electronic scheduling and billing systems.

2009– 2011

Pre Certification Coordinator (Floater)/Department of Otolaryngology Head &

Neck Surgery & Audiology Georgetown University Hospital,

Washington, DC

Provided assistance to patients, coordinating all the functions and activities related to

patient access including but not limited to: front end customer service, accurate and

complete patient registration in electronic scheduling and billing systems,

appointment scheduling, insurance verification, accurate time of service payment

processing, and balancing of all time of service payment. Provided administrative

and secretarial support to the department physicians. Answers phones, registers

patients, schedules appointments, posts surgical procedures, and coordinates

insurance verifications and pre authorizations. Manages physician’s calendar,

coordinates travel, and assist with manuscripts and protocols. 2007 2009

Patient Service Specialist/Department of Orthopedics GW Mecical Faculty

Associates, Washington, DC

Greets and directs patients for appointments, tests, referrals and information utilizing

effective customer relations skills and telephone techniques. Schedules patient

appointments, tests and procedures using a computerized scheduling system;

prepares appointment notices; schedules physician referrals inside and outside the

MFA; provides patient instructions verbally or in writing in order for patient to

prepare for appointment. Obtains, document and verifies patient demographic,

financial and insurance information using a computerized scheduling system.

Performs pre registration activities to gather demographic information; determines

medical insurance coverage; identifies patients with delinquent accounts; confirms

appointments; and registers patients into a computerized system. Performs patient

appointment maintenance activities, as necessary, to assure patient appointment

history is accurate. Counsels patients on unpaid balances from previous visits prior

to scheduling subsequent appointments.Collects payment due at time of appointment

as well as payments for unpaid balances; prepares receipts for all monies collected;

provides copies for reception area, billing office and the patient. Prints forms or

reminder cards necessary to facilitate the patient encounter and daily operations.

Works with physicians and nursing staff to facilitate the patient encounter and

departmentally assigned responsibilities. Assists in answering inquiries regarding

departmental and Medical Center services and provides information regarding

procedures, rules and regulations pertaining to assigned clinical area. Provides

2000 2007

indigent patients with lists of alternative medical resources.

Outpatient Assistant/Department of Neurology Georgetown University Hospital,

Washington, DC

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