Customer Service Sales
Resume:
Charisse Ballard
***************@*****.***
Objective________________________________________________________________________________________________
Obtain a position, leveraging my skills and experience to ultimately become a valuable member of the team.
Education_______________________________________________________________________________________________
• The Art Institute of Dallas – Currently pursuing an Associate in Fine Arts in Photography
• University of Phoenix - 1 year of business management studies (GPA 3.5) 9/06-10/07
Other Experience____________________________________________________________________________________________
Insurance Temporaries Aug 2010-Oct 2010
Hertz Claims Management
• Handle incoming claims calls and set up first notice claims.
• Mail Room, sealed, posted and sorted outgoing mail.
• Vehicle Damage Reports/payments.
• Handled inbound phone calls for third party claims
• Worked directly with Insurance agents
Select Staffing, Carrollton, TX Sept 2009-Jan 2010
Data Entry for McKesson Medical
• Obtain and maintain Excel data entry reports.
• Keep data repots on merchandise received and shipped.
Account Representative, Enterprise Rent a Car Dallas, TX Aug 2006-Aug 2009
Customer Service:
• Provide daily support to all customers including but not limited to insurance adjusters, body shops, rental customers, and
Enterprise employees.
• Handled inbound and outbound phone inquiries in a professional manner, audit tickets to determine if additional
information is required.
• Obtain authorization for extensions on customer’s rental cars, receive and create reservations, set up personal reservations
for adjusters.
• Settle customer complaints or disputes.
Sales and Marketing:
• Sell our car rental services to existing customers and build relationships to create loyalty and long-term partnerships.
• Trained insurance companies to use the Enterprise ARMS System.
Administrative:
• Maintain proficiency in all Enterprise Rent a Car technology.
• Review and collect on account receivables help monitor daily operations by hands on involvement and direct feedback to
management.
Support Manager, Wal-Mart, Garland, TX Mar 01-Jul 03/ Feb 05-Aug 06
• Serve as Customer Service Representative, Sales floor Representative, Cashier, and Employee trainer.
• Supervised and trained 5-10 employees
Computer Skills___________________________________________________________________________________________
• Microsoft Word AS400 56 wpm
• Microsoft Excel Word Outlook 10 Key
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