Human Resources Customer Service
Resume:
Christopher J. Obregon
San Antonio, Texas 78254
***********.*******@*****.***
CAREER OBJECTIVE
Seeking a human resources position which utilizes my academic background to gain continued experience, employ my strong analytical
skills, and has the opportunity for career advancement enabling me to make a positive contribution to the organization.
SUMMARY OF QUALIFICATIONS
• Enthusiastic professional that seeks self improvement through education and experience
• Superior ability to prioritize and handle multiple tasks in a fast-paced environment
• Outstanding diplomacy that consistently produces win-win results for customers and company
EDUCATION
Human Resources Certification Institute
** Passed the Professional in Human Resources Certification examination, 2010
The University of Texas at San Antonio
Bachelor of Business Administration in Human Resource Management Graduated May 2010
GPA: 3.23
Honor Roll: Spring 2010
Relevant Coursework
• Internship in Human Resources
• Leading Organizations & Making Decisions
• Management Strategy
• Strategic Human Resources
• Compensating Employees
San Antonio College
Associate of Arts in Liberal Arts Graduated May 2008
GPA: 3.36
Honor Roll: Spring 2005 – May 2008
Relevant Coursework
• Business and Professional Speech
• Technical Writing
• Business Ethics
United States Army
Primary Leadership Development Course Graduated October 1999
Armored Reconnaissance Specialist Course Graduated July 1996
EXPERIENCE
HCA San Antonio Shared Services Center–San Antonio, TX August 2009 – May 2011
Human Resources Generalist
• Served as an initial contact and consultant for a regional HR department that services over 1000 employees across San Antonio
and Austin to include onsite, facility based, and work from home personnel
• Provided HR support and migrated over 1 50 HIM employees to the SSC through acquisitions and migrations
• Analyzed HR transactional data to develop department productivity metrics
• Analyzed and reported results on the impact of operational & HR policies among the firm’s departments for the top
management team
• Facilitated training for management teams, to include one-on-one sessions, and new hire orientation presentations
• Coordinated the 2011 Annual Benefit’s Open Enrollment event for 13 benefit providers and 250 employees
Human Resources Assistant
• Coordinated with San Antonio College to host a recruiting booth at their 2010 A nnual Job & Homebuyer Fair
• Streamlined the HR file systems which encompassed over 4000 hardcopy files
• Participated in a community outreach program to review resumes for college students at the 2010 National Leadership Institu te
& Job Recruitment Fair Career Expo
• Managed the 2010 performance appraisal process which resulted in 100% reporting across the organization
• Represented the organization at a San Antonio Human Resources Management Association General Meeting and a San Antonio
Express-News’ Medical Job Fair
• Coordinated with San Antonio College to conduct in house MS Excel training for employees
• Advised department leaders on HR policies, practices and procedures
Human Resources Internship
• Performed over 200 hours of project work in internship program to earn university course credit
• Analyzed historical data spanning a 7-year timeframe involving employee corrective actions
• Reported results of analysis to the Director of HR which included organizational & departmental trends and ra tios
• Formulated a policy addendum to the firm’s Disciplinary Policy to reflect more of a progressive disciplinary process
• Developed organizational managers on the subject of progressive discipline, corrective action documentation, and organizati onal
policies
• Served as subject-matter-expert on the progressive disciplinary process to the HR Manager and the organization
Seasonal Sales Associate–University Bookstore–San Antonio, TX August 2009 – September 2009
• Participated in the sales rush during the start of the UTSA Fall 2009 Semester
• Responsible for daily individual sales in excess of $11,000
• Provided a high level of customer service to patrons
Senior Courtesy Officer–The Wurzbach Tower –San Antonio, TX November 2004 – April 2009
• Provided concierge services to a luxury condominium high-rise with over 160 residential units
• Developed, implemented and updated a database for daily information reports, along with forms and filing systems
• Trained new and developed existing Courtesy Officers on practices and procedures
• Collaborated with Systems Technologist to install new security systems for entire facility
• Facilitated conflict resolution to address residential, employee, and managing staff concerns
• Represented Board of Directors on a daily basis and during situations of importance
Volunteer–South Texas Blood & Tissue Center – San Antonio, TX October 2007 – December 2007
• Recognized for 28 hours of service learning by San Antonio College
• Participated in “Donation Celebration Blood Drive & Marrow Registration”
• Discussed experience with other San Antonio College students and instructors during public speaking event
Reconnaissance First Line Supervisor–United States Army–United States, Europe, and Asia March 1996 – April 2003
• Honorably discharged after seven years of service to the United States
• Led and developed a cavalry scout unit of 8 team members specializing in military combat and peacekeeping operations
• Managed and supervised a department with an inventory in excess of $6,000,000
• Maintained a departmental efficiency rating of 90%
• Guided personnel in professional growth within the organization and mapped career paths beyond the organization’s scope
• Implemented policies, schedules, and training to increase efficiency within unit
• Participated in operational deployments to Macedonia, Kosovo, and Kuwait
ASSOCIATIONS, ACHIEVEMENTS, AND HONORS
• DDI Facilitation Skills Certification, 2011 (Leadership Training)
• Passed the Professional in Human Resources Certification examination, 2010
• Society for Human Resource Management, National Member, 2009 -Present
• UTSA College of Business Full-time Dean’s List, 2010
• SHRM 2010 Texas State Council HR Games 2nd Place Winner
• Society for Human Resource Management, Student Member, UTSA, 2009 -2010
• National Association of College and University Business Officers Endowed Scholarship, UTSA, 2009 -2010
• Werling Associates Human Resource Management Endowed Scholarship, UTSA, 2009-2010
• Student Veteran’s Association, Student Member, UTSA, 2009-2010
• Phi Theta Kappa Scholarship, UTSA, 2008 -2010
• Phi Theta Kappa, Lifetime Member, SAC & UTSA, 2006 -Present
• Alamo Community College District Endowment Scholarship, SAC, 2007-2008
• National Dean’s List, 2006-2007
• SAC Honor’s List, 2008
• SAC Part-time Honor’s List, 2006
• SAC Presidents Honor’s List, 2005
ENHANCEMENT SKILLS
• Proficient in Lawson HRMS, Taleo, Kronos, Microsoft Office, Microsoft Access, Microsoft Publisher, and MS Outlook
• Public Speaking
• Traveled to Kuwait, Macedonia, Kosovo, Germany, Netherlands, England, and Mexico
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