Customer Service Representative

THANDO KOLE

Cell: 469-***-****

Email: ********@*****.***

OBJECTIVE: Seeking the challenging position of a customer service representative. Customer-focused customer

service professional with strong in-bound and out-bound call center experience

QUALYFING SKILLS

• Large work experience in the service industry with absolute customer orientation

• Good exposure to the fast paced work environment at call centers

• Great experience of sales over calls with enough exposure to the job challenges

• Pleasant and clear voice with neutral accents

• Great convincing powers developed through complete knowledge of the product and the related fields

• Good typing speed (40 wpm)

• Excellent computer proficiency with ease in using MS Word, MS Excel and MS Powerpoint

• Great patience and persistence during the conversation with the customer

EXPERIENCE

Roseland Telemarketing, Indianapolis IN (November 2006 May 2009)

• Receiving a list of prospectus customers and making calls to each customer regarding the purchase of credit

cards of the Union bank

• Opening the calls with good greetings and confirming the permissions from customers to continue the

conversations

• Probing the customers about their current banking needs and their frequency of visiting the bank premises

• Informing the customers about the advantages and ease of use of credit cards

• Conveying the customers about the financial and social background of the bank and its abilities to provide

credits

• Taking follow ups with frequent callings for customers with busy work schedules

• Maintaining the sale sheets and reporting it to the supervisors at the end of each day

Ace Cash Express, Grand Prairie TX (June 2009 December 2009)

Account Collections

Outbound calls to customers with outstanding payday loans

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Kept them updated on accounts status and updated information in the system

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Answered customer questions and queries

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Aegis Communications, Irving TX (January 2010-July 2011)

Customer Service Representative

• Handling a high influx of inbound calls within a dynamic call center environment

• Managed multiple priorities and maintained effective results in a quota driven workplace.

• Assisted wireless cell phone customers with items such as t roubleshooting

• Responded to customer inquiries, requests, and resolved issues efficiently and professionally.

• Exercised strong interpersonal communication skills with customers and department

personnel

• Accepted assignments with an open, cooperative, positive and team-oriented attitude.

• Utilized multiple call center support applications to efficiently assist customers and agents

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