Customer Service Representative
Resume:
DILIP KAPADIYA
**** ***** ***, ***. # ***, Bensalem PA-19020.
Tel: 248-***-****, Email: *********@*******.***
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OBJECTIVES: Active Participation in company operations in ways that will enable me to contribute
my skills and knowledge.
SKILLS:
• Windows9x, Windows NT, Windows 2000, & Novell
• MS Office – Excel and Word
• QuickBooks and Peachtree Accounting
• Well organized, Self-motivated and possess strong inter-personal skills
• Logical Approach to problem solving
EXPERIENCE SUMMARY
Accounting and Book Keeping
Accounts payables and Account Receivables; Preparation of Accounting Statement; Management
Reports using MS Office; Supervision of Accounts; Maintaining computerized Accounting System
Insurance Accounting
Reinsurance Premiums and Claims paid; Reconciliation of Broker’s Account and Bank Statements;
Preparation of Trial Balance; Annual Statutory Audit; Preparation of Statutory Forms; General
Ledger and passing Journal Entries; downloading daily closing advice
Computer Operations
Installation, Configuration and upgrading hardware and software on PC; Diagnosing,
Troubleshooting & Repairs of PC; Computer Sales and Customer Services; Novell Network
Administration;
EXPERIENCE:
Front Desk/Customer Service Representative May 2009 - November 2009
Best Western Hotel
• Customer check in and out
• Supported fellow staff members
Self-Employed September 2004 – May 2009
• Perform Stock research.
• Deal in Stocks and Options.
Customer Service Representative July 2002 – August 2004
Sony Electronics Inc., Farmington Hills, MI
• Provided excellent customer service by answering phone calls in a timely manner.
• Resolved Customer complaints satisfactorily and received kudos from customers on few
occasions.
• Entered Customer’s record in Computer system with in set time.
• Supported fellow staff members and also from other departments like shipping and receiving.
• Recognized by my management for excellent service.
Account Assistant April 2002 – May 2002
Sunny & Associates Ltd CPA, Palatine, IL
• Performed bookkeeping operations including Accounts Receivable and Payables using Peachtree
accounting software.
• Prepared financial statements for different clients using MS Office.
• Prepared final Accounts and passed general adjustment entries (depreciation, pre-paid and
unpaid expenses)
Technical Support July 1999 – February 2002
Technocentre UK Ltd, Sudbury UK
• Provided technical support by installing necessary hardware and software including Operating
Systems.
• Satisfactorily diagnosed and repaired Computers in a timely manner.
• Assembled and build Computers based on Customer’s specifications.
• Provided phone support to troubleshoot Computer-related problems.
Account Assistant January 1991 – March 1999
New India Assurance Co. Ltd, London UK.
• Performed reconciliation of Broker and Bank statements regularly on time.
• Analyzed suspense accounts and accordingly passed necessary general entries for respective
accounts.
• Investigated and Corrected discrepancies of Broker and Bank accounts.
• Prepared monthly financial statements like trial balance, premiums, income, expenditure and
final accounts.
• Prepared monthly budget for insurance income and expenses.
• Performed System administration of Computer systems including daily backup of data, software
and hardware installation as required, download premium and claim advises.
CERTIFICATIONS:
• QuickBook certified Pro-Advisor 2008
• A+ Certified Computer Professional 2004
• Cisco Certified Network Associate 2001
• Microsoft Certified System Engineer (Windows 2000) 2001
• Computerized Payroll 1999
• NVQ Level – 2 (Operating IT) - NOVELL 1999
• Diploma in Computerized Bookkeeping 1998
• NVQ Level – 3 (Accounts) 1997
PROFESSIONAL MEMBERSHIP
American Institute of Professional Bookkeepers, 6001 Montrose Rd., Rockville, MD - 20852
EDUCATION
Bachelor Of Commerce (BA) Major in Accounting and Auditing, Bombay University - India
References:
References will be provided upon request.
Contact this candidate