Customer Service Real Estate

Jennifer M. Garcia

*** ****** *****

Bel Air, Maryland 21015

Phone: 410-***-****

Email: ********@*****.***

Professional Profile

< Maintain excellent written and oral communication skills, conflict

resolution abilities, and a high level of confidentiality.

< Well-versed in executing client engagement strategies to aggressively

deliver quality customer service.

< Proven ability to understand and convey complex information, develop

positive rapport, and a strong ability to complete projects within

time restraints.

< Works well under pressure with excellent decision-making abilities,

computer literate, and exemplary dedication to high work ethic.

< Highly motivated person, who knows success, comes from being prepared,

hard work, and perseverance.

Organized ? Hard Working ? Enthusiastic ? Dedicated ? Patience ?

Flexible ? Ambitious

Computer Proficient ? Leadership ? Activity Planning ? Team Player

Professional Experience

Administrative Marketing Assistant - AXA Advisors, Columbia, MD

2/10 -Present

. Review and process new business for RBG division, for errors and

omissions to ensure timely issuing

. Provide direct administrative support for 2 DM's, including

scheduling, hiring paperwork and generating district reports

. Provide exemplary customer service to in-house customers as well as

external customers

. Developed and implemented training on administrative processes for new

Financial Professionals

. Order and organize all marketing material and office supplies

. Assist EVP and BOM as needed for special projects (awards trip,

holiday party, campaign tracking)

. Contact service centers to follow up on submitted applications

CUSTOMER AGENT - Maryland MVA, Essex, MD

4/09 -2/10

. Administer and grade, written driving tests

. Provide exemplary customer service

. Handle all money collections and abide by all fiscal policies

. Adhere to all Maryland laws and regulations

. Utilize TARIS to process tag and title transactions

. Use CTM2 to manage customers in queue

. Completed Fraudulent Document Training

TEACHER - Kingdom Academy, Baltimore, MD

10/07 - 8/08

. Instructed children grades K- 12 in foundational academic subjects

. Created detailed and thought provoking lesson plans to meet

educational goals

. Developed positive relationships with parents and co-workers

. Maintained a yearly budget for supplies

. Motivated students to grow and strengthen in their learning and

academic abilities

. Established classroom management skills

. Completed students assessments to demonstrate tangible results of both

teaching and learning results

. Utilized Microsoft Excel and Word to record grades and create lesson

plans and tests

Professional Experience Continued

DAYCARE DIRECTOR - Kingdom Academy Preschool, Baltimore, MD

10/06 - 10/07

. Managed and provided guidance to a staffing level of 27employees

. Ensured the physical and mental well being of all children in center

. Completed all reports to state agencies in an accurate and detail

oriented manner

. Ensured that center adhered to all state regulations at all times

. Met with parents to enroll children and resolve complaints

. Created Staff and Parent Handbooks

. Developed and maintained effective working relationships with staff

members

. Planned and implemented all center events and activities

. Updated centers files to adhere to state regulations

. Held monthly staff meetings to ensure complete communication and

foster consistency

. Used Microsoft Word for documentation

. Used Microsoft Excel extensively to create attendance charts

REAL ESTATE AGENT - Long & Foster Realty, Abingdon, MD

2/06 - 2/07

. Assisted clients with the sale and purchase of residential homes

. Utilized effective marketing strategies

. Created professional relationships

. Maintained comprehensive documents and files

. Increased business developments through professional meetings

. Used MLS program to list and retrieve home sales

ART TEACHER - Kingdom Academy, Baltimore, MD

8/05 - 6/07

. Instructed students, Grades K-12 in art

. Created age appropriate lesson plans

. Successfully organized school's first art show

. Developed and maintained the budget

. Cooperated with parents to ensure a productive school year

. Attended weekly staff meetings

. Used Microsoft Word and Excel to create lessons

PHYSICIAN CREDENTIALIST - Self-Employed, Bel Air, MD

8/02 - 1/06

. Contacted insurance companies on behalf of clients

. Maintained client files

. Organized sensitive client information

. Used Microsoft Excel to create customer invoices

Education & Licenses

Real Estate License - State of Maryland - 2006

Certificate Medical Billing - Harford Community College - 2005

Bachelor of Science - Business Administration Towson University - 2001

Associates of Arts - General Studies Harford Community College - 1998

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