Customer Service Sales Representative

donyae Molett

**** *** ** #* ***** Park, CA *****

Phone: 562-***-****

Email ********@*****.***

objective

Seeking a position with a stable and reputable company that will offer training and advancement for potential career growth in the future.

Experience:

Sales Representative 01/09 - Present

CJ Sales Everything- Bellflower, CA

1. Assisted walk-in customers with retail clothing / accessories purchases and questions

2. Cash out customer payments of product sold via cash, check or credit card

3. Receive incoming calls from customer orders and questions of product being sold

4. Provide customer service to customers in person with questions or concerns about the products for sale

Customer Service Representative 12/06 -08/10

Cash Call- Anaheim, CA

1. A Collection Rep. for the front and back end Dept of the company

2. Successfully achieve monthly goals with 95% ratio

3. Developed and revised daily, weekly, and monthly plans of collection strategies to target and collect funds

on 30-60 delinquent accounts

1. Restored and maintained good working relationships with customers, by maintaining daily telephone and

e-mail communication

1. Provided Customer Service to customers and always solved problems when they occurred

2. Reorganized In-Home Assistance Programs to successfully cure accounts

3. Handle high volume of inbound calls

4. Made 200 outbound calls per day

1. Customer Service Sales Representative 10/04 -02/06

Best Buy- Anaheim, CA

1. Assist walk-in customers with all information needed to make purchases

1. Determine customer needs and assist them in making the right purchases according to there needs

2. Responsible for achieving department goals

3. Customer Service Representative 08/01-03/04

AT&T Wireless- Anaheim Hills, CA

1. Answered high volume calls from inbound customers

2. Provided overall customer service skills of outbound calls to customers that were sent to the collection dept.

1. Successfully achieve monthly goals with a 95% ratio

2. Developed and revised daily, weekly, and monthly 30 day delinquent calls in the company queue database

Education:

1. Cerritos College- Cerritos, CA

2. General Ed -2001- 2002

3. 4. Dominguez High School- Compton, CA

5. Diploma-June 1997

6. Skills & QUALIFICATIONS:

1. Self Motivated and a Team Player

2. Ability To Work Well Independently and with Co- Workers

3. Data Entry Skills (Windows XP Systems, Power Point, Internet, Ten-Key)

4. Ability To Prioritize Daily Work Flow And Meet Deadlines

5. Detailed Orientated With The Ability To Multitask

6. Work Well Under Pressure and complete deadlines duties in a timely manner

7. Able to Interact effectively with Management and peers using tact, diplomacy, with discretion

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