Management Sales

JESSICA L. GAY

*** ********* *****, *** *** MD **015

***********@*****.***

410-***-**** Home 443-***-**** Cell

Training and Development ~ 9 years Compensation Analysis ~ 7 years

Full-Cycle Recruitment ~ 6 years Public Speaking & Presentation

Skills ~ 7 years

Equal Employment Opportunity ~ 6 years Strategic Planning and Data Analysis

~ 7 years

Behavioral Event Interviewing ~ 6 Management ~ 6 years

years

Database Management ~ 7 years Negotiation ~ 7 years

EXPERIENCE:

Kaplan Higher Education 02/2010

- Present

Director of Career Services and Externship (Towson, Maryland)

. Training and Development: Conduct individual and group training

sessions to ensure students meet expected performance and growth

standards. Create and deliver classroom professional development

curriculum for student workplace training. Recommend curriculum

changes to programs based on the job market analyses.

. Management: Oversee all aspects of the Career Services and Externship

(medical internship) departments: hire, supervise, and train staff,

which currently includes three (3) Career Services Advisors and four

(4) Externship staff members. Assess and manage all performance

metrics for placement rates, development and outreach activity, site

visits and business development.

. Business Development: Work with area employers to assure understanding

of their externship or employment requirements and needs; maintaining

and developing employer and staffing agency relationships. Coordinate

job fairs on-campus, attend outside job fairs to determine potential

employment opportunities for student pool, arrange for appropriate

businesses to speak on campus, and arrange on-campus interviews.

. Database Management: Designed, created and manage a database to

monitor employers, externship sites and student/graduate files using

CampusVue, MS Excel and Access. Produce management information for

use in developing staffing strategies.

. Market Analysis: Analyze market growth and compensation for positions

in the career paths of our students.

. Compliance: Ensure compliance with Kaplan Higher Education

Corporation, state, federal and accreditation regulations and policies

relating to career placement, externship site development and

placement. Conduct weekly, monthly and quarterly audits.

Randstad Work Solutions 12/2004 - 01/2010

Branch Manager (Various Baltimore Area Branches) 12/2005 to 01/2010

. Training: Administered new hire orientation and training. Selected by

the Regional Director to facilitate training at the branch, district

and regional levels. Responsible for employee relations and

performance management. Developed individual performance plans and

conducted annual reviews. Managed overall productivity through metric

reporting.

. Management: Oversaw all aspects of branch operations: hired,

supervised, and trained staff which included up to 7 recruitment

consultants. Successfully improved employee relations and increased

workforce productivity and company profitability in 3 district

branches through improved metric management, teambuilding and

streamlined processes.

. Fiscal Responsibility and Profitability: Was responsible for branch

profitability (overall profit and loss management); managed operating

expenses and continuously met or exceeded budget goals.

. Data Management: Designed, developed and managed a database using

PeopleSoft (Oracle) and Excel spreadsheets which monitored employers'

hiring needs, online applications and employee files. Produced

management information for use in developing effective marketing/sales

strategies.

. Recruiting: Prescreened, interviewed, recruited, coached, developed

and retained prospective internal and external employees, determining

their potential and helping them meet their professional goals.

Analyzed job descriptions for open positions, determined salaries,

managed job openings and provided quality service to our employees and

clients. Developed recruiting plans for each branch which included

attending job fairs, classifying positions, posting positions on both

job boards and websites and coordinating an employee referral program.

. Business Development: Implemented sales strategies, delivered

proposals and presentations, initiated contracts and handled

negotiation. Successfully increased the number of active clients and

external employment staff by up to 90%.

Recruitment Consultant (Belcamp, Maryland) 9/2008 to 09/2009

. Responsible for job order/client development and management of full

cycle, direct-hire recruiting services.

. Negotiated contracts, provided compensation analyses, created

effective on-line job postings, sourced, interviewed and identified

candidates for open positions.

. Increased the Permanent Placement billing for the district by 9% in a

market that was down 41.7%.

. Ranked second place in the company for number of direct hire

placements and amount of fees billed year to date.

Agent (Baltimore, Maryland) 12/2004 to 12/2005

. Designed, developed and managed a database of clients and prospective

clients that was aligned with Randstad market strategy.

. Interviewed, recruited, coached, developed and retained external

employees.

. Built company/agent awareness through effective phone communications

and on-site visits, fostering a consultative relationship and

increased business with the client.

CBS Radio 04/2004 - 12/2004

Account Executive (Baltimore, Maryland)

. Designed, developed and implemented marketing/sales concepts.

. Planned and conducted studies of the marketing sector; gathered data

on local and national businesses, potential client markets in general

listening area (Baltimore/Washington corridor).

. Developed business strategies to generate new accounts, identified

potential avenues for new clients, organized data and followed up on

leads.

EDUCATION:

York College of Pennsylvania - York, PA

Bachelor of Art, Mass Communication

December 2003

Speech Communication, Visual Communication and Photography Minor

HUMAN RESOURCE TRAINING:

I-9 and SSN E-verify

Completing Backgrounds in InfoMart

Conducting an Effective Annual Appraisal

Keeping It Legal (employment law)

Legal Interviews

Record Retention Policy

Recruiting Talent

Talent Management and Retention

Legal Administration and Management of I-9 Form

SOFTWARE CAPABILITIES:

MS Office: Excel, Word, PowerPoint, and Outlook; Oracle Peoplesoft; IQ

Navigator; Beeline; Taleo CampusVue and Hyperion

ACTIVITIES AND MEMBERSHIPS:

Society for Human Resource Management (SHRM); Mid-Atlantic HR Networking

Group; Linked:HR; Human Resource Management; Corporate Recruiters;

Recruitingblogs.com

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