Customer Service Administrative Assistant

LaToya Brantley

? 704-***-**** ? Charlotte, NC ? ****************@*****.*** ?

SOFTWARE

Peoplesoft, Taleo, IQ Navigator, SharePoint, Recruiter Workspace- Candidate

Tracking Tool, Insight Fieldglass Employee Management Tool, Temporary

Staffing Management System (TSMS), Microsoft Office Suite- Publisher,

PowerPoint, Outlook, Word, Excel, Osiris BEE-Line, Adobe Illustrator, Adobe

Photoshop

PROFESSIONAL EXPERIENCE

Aerotek, Inc. Feb 2007 - May 2011

Recruiting Coordinator (Jan 2011 - May 2011)

. Partner with Account Recruiting Manager to assess client needs,

identify target skills sets, and ensure that client staffing needs are

met

. Design a recruitment and sourcing strategy tailored to client needs

and environment; Including internal databases, attending job fairs,

and networking through local professional organizations

. Perform initial screens for potential candidates, check references and

assess candidates' strengths compared to VMS clients requirements

. Coordinate customer interviews, prepare candidates for in-person

interviews or phone screens

. Ensure a swift and efficient on-boarding process for all hired

associates

Payroll Specialist / Customer Service Associate (June 2007 - December 2010)

. Responsible for ensuring that contract employees, corporate customers

and sales teams receive superior accounting and administrative support

. Work alongside recruiting partners and sales leaders to manage human

resource

. Process weekly payroll for 200+ contractor employees in North and

South Carolina

. Provide resolution for any issues regarding contract employee payroll

including lost checks, payment adjustments and customer invoice errors

. Manage timecard audit and collection in PeopleSoft and AHCS

. Utilize PeopleSoft to monitor the duration of contract assignments

. Responsible for initiating the contract employee on-boarding process

by monitoring employment compliance, maintaining new-hire documents,

setting up payment methods

. Work with Corporate Customers to explain the benefits of a Direct

Deposit or CashPay Card option for their contract employees

. Prepare packets with above mentioned compliance and employment

documents to streamline the on-boarding process

. Work with NCESC to assist with the claims and hearing processes for

Unemployment Benefits

. Manage the Worker's Compensation Programs including education, filing

of claims and alternate employment opportunities for light duty

assignments

. Provide additional services to recruiting partners including the

processing of internal payroll, preparing and distributing commission

reports, and investigating commission related errors for sales teams

Administrative Assistant (Feb 2007 - June 2007)

. Provide front office support and customer service

. Filing, processing and maintaining all office paperwork (orientation

packets, application and forms)

. Assist with miscellaneous reports

. Assisting with additional office processes such as Worker's

Compensation, Unemployment

. Manage the use and scheduling of DHL or FedEx

. Ordering and budgeting for office supplies

EDUCATION

Art Institute, Charlotte, NC

Studies in Fashion Marketing

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