Customer Service Manager

yan bouye 408-***-****

San Jose, CA *****

*******@***.***

Facilities / production support Manager

Capital Project Management / Preventive Maintenance / Cost Control / MRP /

Safety / CPI / Retrofits

Fulfillment / Energy / Security / Compliance / HazMat / Purchasing /

Vendors / QA / Customer Service

Completed numerous facility enhancements and upgrades, boosting DRS

division's productivity and quality while lowering costs. Implemented

strategies to optimize manufacturing uptime, site safety and regulatory

compliance. Employed broad functional skills to mitigate recurring

process/delivery problems, and my transferable skills include:

? Effectively managing improvement projects and daily facility operations

? Consistently meeting or exceeding performance objectives

? Providing superior production and global customer support

? Devising workable solutions for problems across multiple functions

My commitment to professional development includes studies in facilities

enhancement, energy management, QA, customer relations and production

efficiencies, including MRP. I also completed APICS modules for inventory

control, capacity planning and JIT. Acknowledged as a strong leader and

motivator, my experience with an industry leader provides a strong

foundation for building successful organizations.

Distinctive Accomplishments

Ensured cost-effective/on-time delivery of major contract. DRS division's

$24M contract with Italian Navy needed to be fulfilled on time. Existing

broker's fees were excessive. Sourced freight airlines with lower fees, but

having no track record with DRS. Negotiated $10K reduction with current

broker to meet contract requirements.

Averted significant business continuity problem. DRS was notified of a 2-3

day intermittent power outage by PG&E. This maintenance project would

conflict with scheduled Factory Acceptance Testing (FAT) of products for

several global customers, delaying delivery. Secured alternate power source

to complete FAT schedule on time.

Reduced energy costs/optimized HVAC system at key plant. Employees' casual

approach to conservation at 17,000 sq. ft. facility was boosting annual

energy bill. Initiated process improvement, reducing expenses 2% per year.

Also optimized HVAC performance with solution that ensured workforce

comfort while actually lowering DRS' costs.

Established effective process for insuring security of valuable test

equipment. DRS' mobile test equipment needed 24/7 security, both because of

its $1M+ value and its importance in maintaining product quality.

Established scheduled guard service with built in contingency plan to

ensure complete coverage at field test site.

Initiated vendor control program to reduce costs/facilitate order

fulfillment. Shipping costs to DRS' global customer base were increasing

year over year. Performed detailed study of both costs and billing

accuracy. Established preferred vendor list to slash shipping costs by

thousands of dollars per year. Also cut billing errors 5%.

Career History

DRS Technologies (now part of Finmeccanica, a $25B Italian aerospace

conglomerate). Employed in $25M division manufacturing integrated direction

finding equipment. Facility was relocated to New Hampshire in 2011.

Facilities Manager, 2006 to 2011. Promoted to oversee 17,000 sq. ft.

assembly, integration and testing facility. Daily responsibilities

included project management, preventive maintenance, safety, compliance

(including HazMat disposal), energy management, cost control and

vendor/customer relations.

Customer Service Administrator/Traffic Analyst, 1992 to 2005. Promoted

after two years as a Senior Planner. Serving global customer base from

35,000 sq. ft. fabrication, repair and test facility, managed repair

order processing, order/returns tracking, import/export documentation and

administrative cost control.

Earlier, served as Production Control Supervisor Metrotech and Vitalink

Communications, two high-tech manufacturing companies.

Outside interests include cycling, golf, kayaking, bowling and cooking.

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