Wanda Conway
Spring Grove, PA ***62
******@*******.***
Qualifications:
Interpersonal skills and capable to respond to customer requests, Proven
Microsoft Excel, Access, Word, and Outlook, Keyboard/ Data entry skills,
Organizational skills, competent to handle multiple client inquires simultaneously,
and able to work in a team to deliver excellence
Education:
Attended Harrisburg Area Community College, Lancaster Campus-majored in
Marketing
Work Experience:
Internship – American Red Cross, York – Adams Chapter, York, PA:
January – May, 2010
• Handled the main switchboard using personal etiquette and forwarding
calls to a knowledgeable resource
• Greeted and directed visitors to appropriate meeting room
• Performed assigned clerical duties: typing, filing, and faxing
• Generated spreadsheets and reports to track new and existing client
activities and entered data into spreadsheets
• Telemarketing activities to active and inactive clients
• Prepared outgoing mail and distributed incoming mail to the right
department
• Counted donation money for deposit
Co-Owner of The Wash Works-Self Serve Laundromat, Hanover, PA: 1988-
2002.
• Performed all training, hiring, and ongoing mentoring to build customer
satisfaction and loyalty
• Maintained the bookkeeping system
• Maintained the laundromat for seven days a week, 365 days a year
• Assisted in restoring an old building into a self serve laundromat
Products Enterprises – Distributor of Coca-Cola fountain syrups, Hanover,
PA: 1992-1999.
• Handled incoming phone calls
• Entered inventory into computer
• Handled accounts payable, accounts receivable, and payroll on Peach
Tree Accounting
References available upon request