Customer Service Quality Assurance

***** ********** ******

N ABELGAS Menifee, CA ***85

951-***-**** / *************@*******.***

Brian Abelgas - 1

SUMMARY OF QUALIFICATIONS

• More than three years of working experience in automotive sales, mortgage consulting and

customer service based industry.

• Proficient in areas of inventory control, order processing, and cashier management.

• Proven record as a strong sales performer and excellent interpersonal skills.

• Strong sales analysis and reporting skills and excellent problem solver.

PROFESSIONAL EXPERIENCE

Department of Veteran’s Affairs Contractor (QTC Management)

QUALITY ASSURANCE SPECIALIST (2010 - Present) Diamond Bar, CA

• Accountable for the timeliness and quality of medical services and reports.

• Provides quality assurance through careful medical report review of general medical and specialty

examination reports.

Military Occupation (United States Navy)

TRAINING PROGRAM AUDITOR (2008 - 2010) 29 Palms, CA

• Audited and managed over 20 different types of compliance training programs for the Naval Hospital and

two remote Branch Clinics that employed over 530 personnel that consisted of providers and nurses.

• Provided customer service oriented tasks directly involved with training compliance that consists of but

are not limited to: troubleshooting, maintenance, updating and accountability of members.

• Awarded the Navy and Marine Corps Achievement Medal by implementing electronic certificates that

resulted in reduction of overhead costs by $4,200 annually.

SUPPLY PETTY OFFICER (2006 - 2008) Beaufort, SC

• Efficiently handled the tasks of maintaining records, conducting physical inventory, and communicating

periodic status to the Supply Headquarters in a fast-paced environment.

• Responsible for performing tasks to include inventory management, receiving, shipping, warehousing,

procurement and requisition management

Automotive Sales (Chevrolet, Nissan, Hyundai, and Subaru)

SALES CONSULTANT (2004 – 2006) Temecula/Lake Elsinore, CA

• Presented various products, services and finance options to clients and future prospects.

• Efficiently completed transactions by offering services that simultaneously met various clients’ needs and

maximizing company profitability.

• Increased company and personal profits by sharing leads, profits, and advertising cost with team

members.

Mortgage Industry (MG Mortgage)

LOAN CONSULTANT (2003 – 2004) Temecula, CA

• Interviewed mortgage loan applicants and requests specified information for loan applications.

• Performed business development activities to increase reoccurring production including: maintenance of

a client database, client and customer calling and monitoring efforts and additional activities as proposed

by management.

• Analyzed applicant’s financial status, credit, and property evaluation to determine feasibility of granting

loan or submitted applications to processor and/or underwriting for verification and recommendation.

EDUCATION

Classes in Business Law, Managerial Accounting, Economics and Communications (Park University, MO; Mt.

San Jacinto, CA).

Brian Abelgas - 2

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