Customer Service Sales Representative

Nora Hamdani

**** ******** **** ***** ****** VA *2041 * 571-***-****

EXPERIENCE

J2 Secure Staff

Customer Service

Ashburn VA

2009

. Handle customer requests

. Work with other Dulles Airport staff such as Airline representatives

. Excellent team player

Nordstrom

Cashier

Arlington, VA

2008

. Worked at the caf providing excellent customer service

. Managed a cash drawer

. Made all of the coffees, lattes and teas

. Handled telephone requests

. Excellent team player

Ruby Tuesday

Hostess

Arlington, VA

2003 to 2007

. Used languages to provide excellent customer service to foreign visitors

. Provided outstanding customer service and resolved customer problems

. Handled telephone requests and reservations

. Gathered and relayed daily customer feedback to senior management

. A team player with excellent interpersonal skills and a quick learner

Hecht's Department Store

Sales Representative

Arlington, VA

2001 to 2003

. Worked on the floor helping customers purchase merchandise

. Handled cash drawer

. Provided excellent customer service

. Used languages to provide excellent customer service to foreign visitors

City of Fes

Office Manager

Morocco

. Supervised office staff for division office using French and Arabic (15-

25 employees)

. Handled commercial accounts for City of Fes

. Responded to and solved customer complaints relating to service and

invoices

. Promoted team work among employees

. Managed customer accounts on customized computer system and corrected

customer invoices

EDUCATION

Bani Marine, Morocco

High School Graduate

Fluent in: English, French and Arabic

REFERENCES UPON REQUEST

Contact this candidate