Customer Service Manager

N ATHAN V A N G RONINGEN

**** ******** *** **** *** Franklin Park, IL 60131 312-***-****

******************@*****.***

A C C O M P L I S H M E N T S S U M M A RY

Experience in employee recruitment and retention, staff development, mediation, conflict resolution,

benefits and compensation, HR records management, HR policies development and legal compliance.

HR Skills

HR Policies & Procedures Staff Recruitment & Retention Training & Development

Basic Benefits Employee Relations Performance Management

Administration Mediation & Advocacy Organizational Development

FMLA/ADA/EEO/WC Orientation & On Boarding

Basic Cobra Administration

Professional Experience

Crème De La Crème, Early learning center Glenview, IL

Director of Administration/HR, 2010 to Present

Structure and implement programs and policies in the areas of training, compensation structures, benefits

packages, incentives and new employee orientation

Foster a teamwork/open door environment conducive to positive dialogue across the location.

Negotiate salary offers and packages annually for non exempt level

Manage workers compensation. Working with preferred providers and training managers and associates

on procedures to follow in case of injury

Manage, maintain and process ADP payroll for 60 employees

Responsible for disciplinary procedures, code of conduct, FMLA policy and benefits information.

Accountable for performance reviews, and performing assessment of employee’s.

“Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required

for each position

Completed timely and accurate documentation in compliance with licensing or regulatory requirements

Responsible for problem resolution between children, parents and staff; including counseling of children

and/or staff

Small World Learning Center – Franklin Park, IL

Center Director/HR processing, 2009 to 2010

Managed personnel and payroll system to come across management and employee requirements.

Completed private payroll processing.

Created and managed annual budget for center supplies

Managed and directed staff of 10 employees

Accountable for safety procedures for children and staff

N AT H A N V A N G RO N I N G E N

Phone: 312-***-**** Page 2

Attended and participated in all staff meetings and parent meetings

Crème De La Crème – Westmont, IL

Teacher/Team Lead, 2008 to 2009

Managed and directed staff of 5 Teachers

Taught a class of 20 children

Accountable for safety procedures for children and staff

Adhered to all rules and regulations of the facility and the state

Dealer E Process – Oakbrook Terrace, IL

Assistant Manager, 2006 to 2008

Assisted in managing a staff of 6 employees

Created ad spaces for automotive dealerships

Promoted to Assistant Manager after only 3 months

Education

University of Phoenix – Online Campus 2009 2010

Olivet Nazarene University – Bourbonnais, IL 2004 2005

Columbia College of Chicago – Chicago, IL 2003 2004

Of Note

Affiliations/Certifications:

NAEYC National Association for the Education of young children

CPR. First Aid and AED certified for Adults and children

Certificate of professional phone etiquette

Certificate of customer service training

Activities:

PTA Member District 84

Choir/Music member Christ Community Church

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