Quality Manager

QUALIFICATIONS

Adept, detail oriented Quality Manager with more than 20 years of diverse

quality experience including ISO 9001: 1994 and 2000. Excellent background

in Quality Management Systems, Supplier Evaluations, Data Analysis,

Customer Satisfaction, Management Review, Corrective / Preventive Actions,

Document Control and Record Keeping, Total Quality Management, Statistical

Process Control and Electronics Technology. Work effectively with senior

business leaders to define effective quality solutions to rapidly changing

corporate and business directives. Principal Architect of Quality

Management System structure and applications.

Heyco Products Inc., Toms River, New Jersey - 1/2010

to Present

Quality Manager

Managed all activities related to Quality. Responsibilities include

Management Representative and reporting quality related activities

quarterly to Top Management, providing indoctrination training for ISO 9001-

2008, process and system audits of the quality system, review of corrective

/ preventive actions internally and for customers, creating Pre-Production

Approval Process documents for customers, assisted in implementing

corrective / preventive actions, verified the effectiveness of the

corrective / preventive actions, root cause analysis performed on product

returned by the customer, provided quality plans during the design and

development phase, formulated internal audit schedule, changed quality

system documentation and processes based on changes in corporate objectives

and was the main interface with second and third party auditors. Surveyed

customers and provided this feedback to top management. Implemented control

of electronic external documents such as test reports, certifications and

industry standards. Responsible for the calibration of all measuring and

monitoring equipment at the facility. Provided quality and reliability data

to customers based on third party testing. Reviewed design related drawings

for consistency, criteria for acceptance and customer or regulatory

requirements.

Dialight Corporation, Farmingdale, New Jersey - 4/2005 to

1/2009

Corporate Quality Manager

Managed all activities related to Quality. Responsibilities include

providing indoctrination training for ISO 9001-2000, process and system

audits of the quality system, review of corrective / preventive actions

internally and for customers, assisted in implementing corrective /

preventive actions, verified the effectiveness of the corrective /

preventive actions, root cause analysis performed on product returned by

the customer, performed qualification and verification of products in the

pre-production phase, provided quality plans during the design and

development phase, acted as customer representative doing product audits at

second facility in Ensenada, Mexico, formulated internal audit schedule for

three separate sites in Mexico, North Carolina and New Jersey, changed

quality system documentation and processes based on changes in corporate

objectives and was the main interface with second and third party auditors.

Integrated the IEC requirements for potentially explosive atmospheres into

the quality system (IECEx). Surveyed customers and provided this feedback

to top management. Researched cost reductions in completed designs that

resulted in savings of hundreds of thousands of dollars. Implemented

control of electronic external documents such as test reports,

certifications and industry standards. Responsible for the calibration of

all measuring and monitoring equipment at the corporate facility in

Farmingdale, New Jersey. Provided quality and reliability data to customers

based on third party testing. Reviewed design related drawings for

consistency, criteria for acceptance and customer or regulatory

requirements.

Physical Acoustics Corporation, Princeton Junction, New Jersey

4/2002 to 4/2005

Quality Manager

Managed all activities related to Quality leading to the successful

registration of the company to ISO 9001-2000.

Responsibilities included converting all quality management system

documentation to a paperless system, providing indoctrination training for

ISO 9001-2000 and Electro Static Discharge Control, process and system

audits of the quality system, tracked corrective / preventive actions

internally and for subcontractors, assisted in implementing corrective /

preventive actions, verified the effectiveness of the corrective /

preventive actions, conducted Customer Satisfaction Measurement Surveys and

performed data analysis and presented findings orally and in writing on the

effectiveness of the quality management system to top management. Designed

and implemented data base to track defects from all departments to guide

efforts in the company's Zero Tolerance for Defects Program. This resulted

in a 20 % increase in profitability.

Multilink Technology Corporation, Somerset, New Jersey 12/2000 to

12/2001

Internal Quality Auditor /

ISO Coordinator

Hired to coordinate all activities necessary to gain ISO 9001:2000

registration for this telecommunications Research and Development company.

Responsibilities included the formal training of 400 employees at four

separate sites in New Jersey and California, selection of Registrar,

formulation of audit schedules, audit reports, and audit analysis which led

to opportunities for improvement in both the quality of products (internal

/ supplier) and quality system, supported all functions with procedural and

process issues, conducted Customer Satisfaction Measurement Surveys and

data analysis.

This resulted in gaining corporate ISO 9001:2000 registration in 10 months.

Client list included Lucent, Celestica, Alcatel U.K. and France, Ciena,

Cisco, JDS/Epitax, Marconi and Tycom.

Designed procedures and forms (paper / electronic) used as controlled

documents and objective audit evidence. Presented data electronically to

second party (customer) auditors and senior management. Streamlined

procedures and processes which produced up to 25% cost reduction. Provided

senior management with GAP analysis of eventual quality or environmental

requirements. Traveled to various sites for Supplier Evaluation and

Qualification.

Physical Acoustics Corporation, Princeton Junction, New Jersey 9/1988

to 12/2000

Quality Manager

Managed all activities related to Quality leading to becoming successfully

registered to ISO 9001: 1994.

Reporting to the President/Chief Executive Officer, managed wide product

base in the manufacture of Non-Destructive Testing (NDT) products through

the use of effective in-depth product knowledge, management, technology and

planning. Quality System development directed toward business and product

efficiency, reducing operational response time and improving time to

market. Recent successes include: the design, development and

implementation of automatic test equipment (ATE) utilizing remote record

keeping and Statistical Process Control schemes. This coupled with using

the team approach led to an increase in throughput of defect free product

from 60% to 99% and a reduction of test time of up to 80%.

Integrated the Quality Requirements for intrinsically safe products,

military (MIL-STDs) and commercial (ANSI/IPC) into the Corporate Quality

Policies and Procedures Manual. This enabled employees the use of one set

of practices, minimizing confusion and human error. This then became an all

encompassing Quality System and resulted in a Class "A" rating by one

product certifying body. The need for subsequent surveillance was curtailed

for 3 years as a result of this endeavor.

Reduced the amount of scrap by 20% through the use of streamlining

processes and employee training.

Other responsibilities included Design Reviews, chairman of the Management

Review Committee, chairman of the Material Review Board, member of the

Change Control Board, liaison between customer and company, generated

Policies, Procedures and Forms, review contracts for customer

requirements, needs and expectations, Equipment Calibration, Supplier

Evaluation, implementation of Electro Static Discharge Control Program,

developed a Quality Engineering function, Internal Quality auditing,

tracking Corrective / Preventive Action internally and for suppliers.

Clients list included United States Navy, United States Army, General

Electric Nuclear, Exxon, PSE&G, Monsanto, DUPONT Chemical and BP Oil.

Reported to the General Manager and acted as the main interface between

Customers and the Company for product issues.

Implemented data base programs for tracking the cost of warranty, upgrades,

calibration and billable repairs. Analyze and report the data to senior

management.

Implemented automatic calibration recall system that increased business by

20%.

Other responsibilities included managing the Customer Service issues,

including the suggested repair methods.

Electronics Design Engineer - 6/1980 to

9/1986

Reported to the Director of Engineering

Designed products to customer or Company requirements.

Original idea for synthesizing waveform generation realized, designed and

manufactured this instrumentation unique to the Acoustic Emission industry.

Other responsibilities included formulation of User's and Technical manuals

for various systems and resolution of production problems related to the

product design.

Trodyne Corporation, Mahwah, NJ - 4/1974 to

6/1980

Electronics Technician

Reported to the Test Department Manager

Test and Troubleshoot to the component level Printed Circuit Board

Assemblies, non-destructive testing instrumentation and computer

interfaces. Responsibilities included servicing the above systems in house

and on-site and making recommendations for improvement to the design and/or

manufacture.

HARDWARE

Proficient with a variety of complex monitoring and measurement instruments

including H.P. and Tektronix Oscilloscopes, Fluke Digital Meters and

Mitutoyo Dimensional Measuring Equipment.

SOFTWARE

Proficient with Microsoft Office 2000 including, Word, Excel, Access and

Visio. Corel Word Perfect Office 2002 including Paradox and Word Perfect.

Understand IPC, Military and J-STD requirements.

Member American Society for Quality

DeVry Technical Institute, Union, NJ - Electronics Technology - 3.4 / 4.0

TRAINING

Mercer Community College, Hamilton, NJ - Microsoft Excel

Stat-A-Matrix Institute, Edison, NJ - IATCA / RAB Lead Auditing Certificate

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