Customer Service Manager

RHONDA A. ROGERS

***** ** ******** ****, *******, KS 66032

cell 816-***-****

************@*****.***

SUMMARY

Over twenty-five years in a variety of office settings: nine years in

accounting, three years as office manager, seven years in customer service,

four years in legal and five years in publishing. A creative, team-oriented

individual, who strives for quality work, accepts responsibility and

demonstrates enthusiasm and the ability to grow with the company.

SKILLS

Accounts Payable Accounts Receivable Customer Service

Purchasing Clerk Collections Office

Manager/Supervisor

Legal Assistant Order Entry/Invoicing Typesetter

PROFESSIONAL EXPERIENCE

TYPESETTER, Garnett Publishing, Inc, Garnett, KS 2010-2011

Typesetter for weekly local paper compiling, editing and typing the

following public records: criminal courtroom cases, lawsuits for civil

cases, commissioner's report, traffic citations and fines, accidents, land

transfers, victim offense reports and county and city arrests. Job consists

of about 6-8 hours a week and is done from my home office.

ACCOUNTS REC. & PAYABLE /PURCHASING CLERK, Astro Truck Covers, Garnett, KS

2010-2011

Hired temporarily for 2-1/2 months as a purchasing clerk for an employee on

maternity leave at a local manufacturer of truck bed liners, accessories

and slides for water parks. Duties included receiving and calculating

weekly inventory sheets used to create and place purchase orders for parts,

hardware and raw materials. Processed packing lists, purchase orders and

invoices for payables and management approval. Updated vendor list and

tracked inbound freight shipments. After the employee returned, a position

in accounting was created to assist with receivables. Accounting duties

included collection of overdue accounts and researching, verifying and

processing RMAs for credits on unresolved customer invoices. Also handled

accounts payable and receivable paperwork for retail sister company located

in Overland Park. This position came to an end when the plant burned down,

company relocated to Ottawa and out-sourced their accounting needs.

ACCOUNTS PAYABLE, OFFICE MANAGER, Subtechnologies, Inc., Lee's Summit, MO

2002- 2007

Handled all accounts payable for a multimillion dollar distribution company

of Subway small wares. Office manager for three years with a staff of five

employees consisting of three customer service reps, a credit/claims rep

and a receptionist, outlined and initiated a new order entry/invoicing

process. Processed warehouse receiving paperwork with purchase orders and

vendor invoices for owner approval. Prepared, created and mailed all checks

working with bookkeeper and owner for daily distribution. Company liaison

with banks and creditors, handled all deposits, bank loans and reconciled

credit card statements. Researched, gathered and analyzed profit/cost

margins on company invoices for expense reports, dividends and

commissions. Processed vendor returns, approved customer credits, received

and processed customer payments.

LEGAL ASSISTANT, Michael Saul, Esq., Marietta GA 1996 - 2000

Job included handling many secretarial duties including answering phone,

typing correspondence, courtroom documentation and filing.

1 EDUCATION

Kennesaw State University, Kennesaw, GA

Longview Community College, Longview, MO

Kaw Area Vocational Technical School, Topeka KS

Shawnee Heights Senior High School, Tecumseh, KS

References available upon request

Contact this candidate