Customer Service Sales

Sandy R. Hakim

**** *. ****** **. #*, Arcadia, CA 91007 ? **********@*****.*** ?

626-***-****

WORK AND INTERNSHIP EXPERIENCE

Bank of America Monrovia, CA

June 2010-Present

Personal Banker

. Selling financial products (e.g. Credit Cards, CD's, IRA's, Loans)

. Opening deposit accounts and taking loan applications.

. Responding to customer inquiries and concerns and creating positive

solutions.

. Recognizing and referring cross-sell opportunities.

. Performing daily/weekly sales reporting.

. Interviewing and processing consumer loan/credit line requests for

customers, and obtaining referrals from loan customers.

. Quoting rates, terms and programs for loan customer requests.

. Supporting other sales associates as needed.

Omni Safe Insurance Norwalk, CA

May 2009 - June 2010

Sales Agent

. Handled leads creation and leads generated via the internet and

several other forms of advertising including television and radio.

. Gathered information from prospective and provide competitive rates

for insurance policies that best suite the clients' needs

. Responded to the internet leads and information

. Sought referrals from current customers, dealerships, friends, and

family

. Entered clients and prospective clients into the FSC

. Underwrote and wrote up insurance transactions and new files

. Entered new production into the company's intranet

. Worked in customer service as follows: processing endorsements, Taking

payments from clients, Answering clients' phone calls, Following up

with written customers to ensure customer's satisfaction, and Sending

Thank-you letter to clients after writing the policy

Florence Medical Center Los Angeles, CA

July 2008 - May 2009

Accountant Trainee

. Prepared routine entries and posted financial transactions

. Coordinated distribution of invoices and transactions

. Managed bank deposits and other general inquiries

. Organized and managed the filing system

. Managed automated payroll on Quick Books

Vodafone Cairo, Egypt

Summer 2007

Sales and Marketing Intern

. Promoted more than five new devices created by Vodafone, one of the

major telecommunication companies in Egypt

. Promoted the new 3G services offered by Vodafone

. Provided day-to-day customer service

EDUCATION

Ain Shams University Cairo, Egypt

Sept 2004 - June 2008

Bachelor of Business in Accounting

. Core Coursework: Cost Accounting, Financial Management, Operational

Marketing, Principle of Marketing, Business Administration,

Accounting I, Accounting II, International Economics

LANGUAGE/COMPUTER SKILLS

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. Trilingual: Fluent in Arabic, French, and English

. Proficient in Microsoft Windows (specifically Word, Excel, and

Outlook)

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