Customer Service Sales
Resume:
-*Serena Mungin
**** ********** **** * ***# F***
Jacksonville Florida 32211
*******@*******.***
Career Summary
Over ten years combined experienced in accounts payables, customer relation and claims examination, most
recently working for KLS Martin LP, a Fortune 500 medical distribution company, where I have utilized
skills in the following areas:
Areas of Expertise:
Accounts Payables Invoicing Account Reconciliation
Expense Processing Business Licensing Organizational Effectiveness
Sales Tax Filing Loan Balancing Internal Auditing
Professional Experience
KLS Martin L..P- Jacksonville, Florida 2008-2011
Accounting Assistant
Performed the following accounting tasks in an efficient and professional manner.
*Coded invoices to the proper accounts
*Performed account analysis and reconciliation of various bank accounts
*Prepared and filed sales tax returns on a monthly, semi-monthly, quarterly, and annual basis
*Processed weekly expense report for over 25 sales associate
*Provided internal and external communication for all accounts payables inquiries
*Prepared monthly bank account, trial balance for management review
*Ensured company taxes and business licensing remained updated and active
*Computed and recorded freight charges, refunds and the cost of lost and damaged goods
*Maintained cash deposit book, received and counted cash
*Reported daily sales and maintained tracking of bank loans through accounting spreadsheets
*Provided on the job training for new accounts payables employees
*Executed special projects as assigned
Accountants Inc - Jacksonville, Florida 2007-2008
Accounts Payables
Evaluated accounts based on a sound financial information with comprehensive research techniques to
resolve issues in a professional manner
*Prepared accounts for weekly payments
*Researched customer inquiries and relayed results in a constructive and timely manner
*Corresponded with internal departments to ensure specific customer issues were properly addressed
*Coordinated research projects for customer accounts
*Performed administrative tasks and duties
Medical Services Company - Jacksonville, Florida 2006-2007
Client Services Representative
Acted as Liaison between the insurance company, injury worker, attorneys and health care professionals
*Identified complex problems while reviewing patient information and helped to implement solutions
*Communicated with adjusters and therapists regarding worker compensation claimants
*Participated in process procedure improvements to ensure excellent customer service
Kelly Services-Jacksonville, Florida 2004-2006
Data Entry Operator /Claims Examiner
Performed administrative functions such as:
*Provided quality accounts payables inquiries to internal and external vendors and associates
*Performed month end processing and accounting duties
*Answer inbound/outbound calls professionally and confidently
*Performed administrative office tasks as requested
Georgia Pacific/Unisource - Jacksonville, Florida 2002 - 2003
Accounts Payables
Responsible for all areas of cash application and collection by utilizing an aged trial balance
*Keyed renewal/non renewal invoices
*Performed vendor reconciliation
*Provided checks and void request
*Monitored and processed 5 of the top vendor accounts on a weekly basis
*Conducted quarterly conference calls to vendors under management supervision
Labcorp - Jacksonville, Florida 2001 - 2002
Client Service Representative
Project a professional company image through inbound/outbound phone interaction
*Acknowledge and appropriately greet and assist every customer in a courteous and professional manner
*Compiled and maintained all required paperwork, records and documents
*Organized workflow to meet company timelines to customer and client timelines.
Sunstate Insurance Group - Jacksonville,Florida 1999 - 2001
Accounting/ Underwriting
Assisted senior underwriters by analyzing insurance applicants based on standard underwriting strategies and
scopes.
*Assisted in the preparation of new and existing insurance policies
*Keyed manual checks in accounting database
*Provided payment backup
*Performed administrative research
Software:
ProComm/ Southware Windows 95,XP,Vista Word Restat
Microsoft Outlook AS400 Excel Life 70
Decision Logic (DL) Great Plains(GL) Infinium Fast Track
Education:
Florida State College of Jacksonville High School Diploma
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