Customer Service Management

Bonnee M. Williams **************@*****.***

***** **** ******* ****. ( Gold River, California 95670 916-***-****

SUMMARY

A strategic-level, results-focused Sr. Buyer/Planner with proven

successful experience in planning and executing complex, global

inventory strategies. Integrates and maintains high-impact, strategic

business solutions and strategic partnerships for internal/external

customers and companies. Proven skills in creating processes that

help departments better serve their customers and collaborate with

both vendors and partners. Possesses an exceptional ability to

translate corporate strategies into tactical timelines to meet new

product introductions and project timelines. Areas of expertise

include:

Global Supply Management Direct Order Fulfillment

Project Management Supplier Management

Strategic Planning Planning and Procurement

Strategic Alliances Communication and Marketing

Customer Relationship Management Product Management

Contracts Administration

EXPERIENCE

L-3 Communications, Folsom, California

Senior Buyer/Planner, 2010-2011

Procured components for military and space programs. Solicited quotes from

vendors, sourcing obsolete parts and negotiating pricing on contracts.

Assured all Military specifications were met on all incoming product.

Utilized Visual Material Requirements Planning for procurement tool.

Processed requisition orders for production and engineering prototypes.

Made process improvements in the generation and packaging of work orders

for the production line.

. Planned and executed highly visible and critical rework project.

. Developed and executed a plan that included work flows for the

production line, test and re-inspection schedules, management

reporting, and shipment to customer.

. Reduced planning work required to get work to the production line.

Achieved an estimated savings of three hours a day.

. Developed internal requisition process, saving monies on vendor,

shipping, and sourcing costs that resulted in cost savings of $250 per

requisition.

Thomson Grass Valley, Nevada City, California 2006-2010

Senior Buyer, 2007-2010

Worked with Contract Manufacturer in Thailand. Assured all procurement

processes surrounding Direct Order Fulfillment were executed, ensuring

customers received their shipments. This was achieved despite the Cultural

barriers and time zone challenges. Using SAP, held responsibility for the

complete order cycle, including the placement, monitoring, and expediting

of orders.

. Developed a successful business relationship with Benchmark Thailand.

Accomplished stated goal of improving and maintaining on-time shipments

to a 98% or better level.

. Worked with Benchmark to develop process improvements surrounding past

due invoices. Process developed (KPI) used in weekly company meetings.

Operations Planner, 2006-2007

Developed and maintained comprehensive spreadsheet containing all materials

necessary for engineering proto-type and pilot builds. Ensured supplier

information was accurate and tracked with sourcing department. Assisted in

execution of purchase orders. Ensured material availability covered first

stages of production, including demonstration, loan, and customer service

requirements. Worked with planning, ensuring forecasting quantities loaded

properly and MRP was accurate, particularly in light of LEAN. Prior to

Engineering release, worked closely with NC procurement and sourcing as

necessary to transition sourcing and procurement responsibilities and

activities to the buyers.

Developed and managed strategic plans for router production line. Managed

daily activities to ensure on-time delivery of components to the

manufacturing floor. Collaborated with planning departments, assuring goal

alignment and reiterating expectations between company and suppliers.

. Worked closely with Nevada City and Germany Engineering and proto-type

specialist, validating part and assembly numbers and their set-up in

the SAP system.

. Successfully met and exceeded monthly inventory goals by accurately

forecasting inventory requirements on a monthly basis, resulting in

company meeting revenue goals.

. Developed a working relationship with three key sub-contract vendors,

increasing on-time delivery of components by 15% by proactively

analyzing requirements and working closely with management and key

vendor contacts.

Countrywide Home Loans, Roseville, California

Production Assistant, 2005-2006

Developed strategic plan for the customer base as a marketing tool.

Implemented tracking tools to project and achieve goals. Defined process

to analyze statistical data for subdivisions. Provided a tool to

management on a monthly basis to foresee future dollar projections and loan

types. Marketed Real Estate partnerships with Subdivisions. Created and

customized flyers and mailers for potential buyers.

ADDITIONAL EXPERIENCE

Agilent Technologies/Hewlett Packard, Roseville, California, Lead/Senior

Buyer, 2001-2004. Led management team in delivering direction and

consistent revised process improvements. Assessed need built and

implemented customer satisfaction measurement program. Strengthened

strategic partnerships with key customers/channel partners. Revised

product line business plan, support requirements, and materials to achieve

new product introductions. Responsible for strategic projects within

Procurement environment. Assessed needs of field sales and support

organizations and customers. Revised product line business plan support

requirements to exceed customer expectations while meeting minimum

inventory guidelines. Member of management team that achieved metrics

goals within the department while managing, motivating, and training eight

production buyers.

Hewlett Packard Company, Santa Clara/Roseville, California, Strategic

Planner, 1979-2001. Revised product line business plan, product definition

and branding, support requirements, and collateral materials for successful

launch of new product line. Strengthened strategic partnerships with key

customers/channel partners. Balanced and prioritized demanding workload

under unpredictable circumstances. Organized and facilitated New Product

Introductions with Product Division. Buyer, Project Administrator.

Assessed the needs, built and implemented purchasing department. Redesigned

specifically to address the needs of the field service engineers, resulting

in the creation of CSBC Purchasing Department. Organized, reconciled, and

managed one of Hewlett Packard's $6 Billion dollar accounts. Led global

team gathering statistics for semi-annual TQRDCE Reviews. Managed the MS

Licensing program for the PPMD Division at the Roseville site.

Contracts Administrator. Negotiated service contracts for the site

organization. Conducted RFQ for site services, resulting in competitive

services at reduced costs. Negotiated terms and conditions with external

customer/channel partners.

Procurement Coordinator. Maintained order management, compiling and

analyzing statistical data, assuring details and accuracy of month-end

reconciliation while reporting to the Financial Operations Manager.

Assessed the needs of field sales and support organizations and customers.

Revised product line business plan support requirements to exceed customer

expectations while meeting minimum inventory guidelines.

EDUCATION

Sierra College, Rocklin, California

Coursework for LVN Program, 2002-2003

CERTIFICATIONS

APIC Sacramento, Sacramento, California

APICS Certification Coursework, 2007-2009

Sierra College, Auburn, California

Certified Nursing Assistant, ROP Program, 2003-2004

Sierra College, Auburn, California

Certified Home Health Aid, ROP Program, 2003-2004

De Anza College, Cupertino, California

Purchasing Certification, 1981

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