Customer Service Medical

Myra A. Dickerson

****C Walnut Ct. Waldorf, MD **602 (H) 301-***-**** (C) 443-***-**** ****.***********@*****.***

Objective

To continue advancement within a Healthcare Organization and growth within the Computer Information Systems field.

Profile

Motivated healthcare professional with seven years of healthcare experience. Ability to quickly master technology within

different healthcare environments. Extremely proficient with computer technology and different types of computer software.

Accustomed to handling sensitive, confidential records and information. Flexible, versatile, and able to maintain a professional

attitude under pressure. Excellent team building skills and customer service skills.

Skills Summary

Problem Solving Computer Savvy Insurance Verification

General Office Customer Service Front Office Operations

Operations Scheduling and Professional Attitude

Knowledge of Computer Data Entry CPR/ Automated External

Software Certified Nursing Defibrillator(AED) Certified

Proficient use of Medi Technician Awareness of HIPAA Privacy

Tech Software Knowledge of Rule

Proficient Typist Medical

Terminology

Employment History

Systems analyst(Jr)/Anne Arundel Medical/dec. 2010 Current

Epic Radiant Certified 2008 and 2010 versions

Provided primary support for Epic Radiant software within the organization

Extensive knowledge of Radiology Workflows and PACs systems.

Familiar with Epic build, Environments, and Chronicles’ navigation/build.

Proficient with creating Radiology workflows non invasive and invasive Interventional Radiology workflows.

Responsible for troubleshooting problems and supporting the organizations problem management processes.

Experience with Epic implementations and upgrades.

Ability to work directly with physicians, end users, clinical operations, and Information Systems staff

Familiar with Radiology resource’s/modalities and imaging technology

Provided support for organizational projects as well as training end users

Post Anesthesia Technician/Anne Arundel Medical /Nov. 2008 Current

Contributed to high quality, cost effective healthcare through direct care of patients and collaboration with other

health team members

Provided direct care to patients and families in a developmentally, culturally, and ethically appropriate manner

Performed point of care testing and quality controls in accordance policies and procedures

Transports patients in accordance with established safety policies

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Contributed in patient care data collection and unit specific treatments as directed by staff nurse and in accordance

with established standards, policies, and procedures. i.e.) IV's, phlebotomy, 12 lead EKG, Foley catheter, vital signs,

wound care, measure for crutches and TEDS

Processed written medical staff orders in accordance with established policy and procedure. Labels blood tubes/lab

specimen correctly. Communicates STAT or urgent orders to the care provider

Maintained adequate levels of supplies and equipment as defined by the unit, department, or initiative.

Documented all care and treatment provided to patients, i.e. height, weight Point of Care Testing via computerized

documentation

Transported medications, as necessary during the usual course of transporting patients within the institution

Educated and orientated new staff

Nursing Technician/Charlotte Hall Vetrens Facility/Sept. 2007 Nov. 2008

Worked alongside doctors, nurses and other healthcare professionals to provide direct patient care

Assisted patients with Activities of Daily Living (ADLs)

Assisted with patient care, planning and assessments including – recording vital signs, height, weight, input output,

collect and test specimens, report and record patient’s condition and patient treatment

Discontinuation of IV’s, Foley Catheters, Dressing Changes

Documented all care and treatment provided to patients, i.e. height, weight Point of Care Testing via computerized

documentation

TELEMETRY NURSING TECHNICIAN/ST. MARY’S HOSPITAL/JAN.2005 SEPT. 2007

Prepared patients for cardiovascular procedures and performed electrocardiograms

Maintained constant surveillance of EKG rhythm status of Telemetry patients

Worked alongside doctors, nurses and other healthcare professionals to provide direct patient care

Assisted with patient care, planning and assessments including – recording vital signs, height, weight, input output,

collect and test specimens, report and record patient’s condition and patient treatment

Discontinuation of IV’s, Foley Catheters, Dressing Changes

Documented all care and treatment provided to patients, i.e. height, weight Point of Care Testing via computerized

documentation

Radiology Assistant/rADIOLOGY IMAGING ASSOCIATES/dEC. 2003 JAN. 2005

Worked under the direct supervision of a licensed radiologist, taking a more advanced role in patient assessment,

patient preparation and assisted with diagnostic testing

Printed X ray films, positioned x ray’s for Radiologist analysis for dictation and verified x ray reports

Maintained medical records and insurance information using a computerized database to ensure patients are billed

correctly and payments are received for radiology services from health insurance providers

Performed administrative duties to include answering office telephones, scheduling patients, maintaining radiology

films and sending films or related medical information to other medical offices as requested

Education

Anne Arundel Community College

Computer Information Systems (Programming/Analysis)

Myra A. Dickerson

3427C Walnut Ct. Waldorf, MD 20602 (H) 301-***-**** (C) 443-***-**** ****.***********@*****.***

Currently Enrolled

sanford brown insitute

Medical Assistant Training

Jan 2008

CALVERT NURSING TECHNICIAN PROGRAM

Certified Nursing Assistant

December 2004

References upon Request

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